Freedom Boat Club - Member Experience Program Manager (Remote)

Are you a passionate boater with a knack for creating unforgettable experiences? Do you thrive in a fast-paced, dynamic environment? If so, we have the perfect opportunity for you! Join our team at Freedom Boat Club as the Member Experience Program Manager, and help us provide our members with the ultimate boating experience. As a remote position within Brunswick, you'll have the flexibility to work from anywhere while making a significant impact on our growing company. We are seeking a highly motivated and customer-oriented individual with a strong background in boating and a passion for delivering exceptional service. If this sounds like you, we can't wait to hear from you!

1. Develop and implement a comprehensive member experience program to enhance the overall boating experience for Freedom Boat Club members.
2. Collaborate with various departments and teams to ensure consistent and high-quality service delivery for members.
3. Conduct regular member surveys and gather feedback to continuously improve the member experience program.
4. Plan and organize member events, activities, and trips to create unforgettable experiences for members.
5. Create and maintain relationships with marinas and other boating-related businesses to offer exclusive benefits and discounts to members.
6. Train and educate staff on best practices for providing exceptional customer service to members.
7. Manage member inquiries and concerns in a timely and professional manner.
8. Monitor and analyze member satisfaction metrics and make strategic recommendations for improvement.
9. Stay updated on industry trends and competitor offerings to ensure the member experience program remains competitive.
10. Act as a brand ambassador for Freedom Boat Club and promote the company's values and mission to members.
11. Develop and maintain a budget for the member experience program, including event planning and purchasing of necessary supplies.
12. Collaborate with marketing and communications teams to promote the member experience program and increase member engagement.
13. Participate in company meetings and provide updates on the member experience program.
14. Ensure all operations and activities comply with company policies and procedures, as well as any relevant laws and regulations.
15. Continuously seek ways to innovate and improve the member experience program to meet the evolving needs and preferences of members.

According to JobzMall, the average salary range for a Freedom Boat Club - Member Experience Program Manager (Remote) in Venice, FL, USA is $60,000-$70,000 per year. This range can vary depending on factors such as experience, education, and job performance. Some companies may also offer additional benefits such as bonuses, commission, and health insurance.

Brunswick Corporation, formerly known as the Brunswick-Balke-Collender Company, is an American corporation that has been developing, manufacturing and marketing a wide variety of products since 1845. Today, Brunswick has more than 13,000 employees operating in 24 countries.