Customer Service Representative

Brunswick is looking for an experienced and enthusiastic Customer Service Representative to join our team! This individual must be a customer-focused professional who is organized, dependable, and eager to assist our customers with providing exceptional service. The ideal candidate should possess strong communication and problem-solving skills, have a helpful attitude and be passionate about delivering quality service. If you have a passion for customer service and are looking to join a dynamic team, we'd love to hear from you!The successful Customer Service Representative will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful assistance to our customers. To be successful in this role, you must have excellent verbal and written communication skills, strong problem-solving abilities, and be highly organized. The ability to multitask, take initiative, and work both independently and as part of a team is also essential.

Responsibilities:

• Respond to customer inquiries, complaints, and requests in a timely and professional manner. • Provide helpful assistance to customers by answering questions and suggesting solutions. • Investigate and resolve customer complaints. • Provide accurate, valid, and complete information by using the right methods/tools. • Follow up with customers to ensure their satisfaction. • Maintain customer records and update customer information in the customer service database. • Troubleshoot customer issues and provide appropriate solutions. • Develop and maintain relationships with customers. • Monitor customer service trends and suggest improvements to customer service processes. • Ensure customer service standards are met and exceeded. • Collaborate with other departments to ensure customer needs are being met. • Adhere to industry regulations and company policies and procedures.

According to JobzMall, the average salary range for a Customer Service Representative in Fond du Lac, WI, USA is between $24,000 and $39,000 per year. The salary range can vary depending on the experience of the candidate and the company offering the position.

Brunswick Corporation, formerly known as the Brunswick-Balke-Collender Company, is an American corporation that has been developing, manufacturing and marketing a wide variety of products since 1845. Today, Brunswick has more than 13,000 employees operating in 24 countries.