Web Security Service Product Support Engineer

Diagnose and solve complex software, hardware and networking issues. Provide direct support to internal and external customers via email, web and telephone in a fast-paced support environment, including occasional on-call work outside of normal business hours. Contributes to meeting the team service level objectives. Utilize case management tools to clearly document all customer interactions, technical action plans, status updates and resolutions. Set and manage realistic customer expectations. Take complete ownership of reported issues and own/manage them through to their completion. Perform root-cause analysis and drive performance & process improvements. Coordinate problem resolution across multiple departments and disciplines; proactively work with internal engineering teams to communicate and resolve technical problems. Develop and deliver supplemental product training to other Product Support Engineers.

According to JobzMall, the average salary range for a Web Security Service Product Support Engineer in 100 Baylis Rd, Melville, NY 11747, USA is $82,000 to $110,000 per year. This range can depend on the experience level of the engineer and the company that they are working for.

Broadcom Inc. is an American designer, developer, manufacturer and global supplier of a wide range of semiconductor and infrastructure software products, Broadcom's product portfolio serves the data center, networking, software, broadband, wireless, and storage and industrial markets.