Broadcom

VCF Support Account Manager (VCF SAM)

Broadcom
The Perimeter, Georgia, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Broadcom, a global leader in technology and innovation. We are seeking a highly motivated and customer-focused individual to join our team as a VCF Support Account Manager (VCF SAM). As a VCF SAM, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction with our Virtual Customer Fabric (VCF) product. This role requires a strong technical background, excellent communication skills, and a passion for delivering top-notch customer service. If you are a dedicated problem-solver and team player, we would love to have you on board.

  1. Provide exceptional customer support for our Virtual Customer Fabric (VCF) product.
  2. Build and maintain strong relationships with customers to ensure their satisfaction with the product.
  3. Serve as the main point of contact for customer inquiries and issues related to VCF.
  4. Troubleshoot and resolve technical issues for customers in a timely and efficient manner.
  5. Proactively identify and address potential issues before they escalate.
  6. Collaborate with cross-functional teams, including sales and engineering, to ensure customer needs are met.
  7. Maintain a deep understanding of the VCF product and its features to effectively support customers.
  8. Communicate technical information and product updates to customers in a clear and concise manner.
  9. Continuously strive to improve the customer experience and provide feedback to internal teams for product enhancement.
  10. Utilize customer feedback to identify trends and opportunities for improvement.
  11. Keep accurate records of customer interactions and resolutions in our CRM system.
  12. Stay current with industry trends and technologies to provide customers with the best support and solutions.
  13. Meet and exceed performance metrics for customer satisfaction and issue resolution.
  14. Act as a mentor and resource for other team members to promote a culture of continuous learning and improvement.
  15. Adhere to company policies and procedures and maintain a high level of professionalism at all times.
Where is this job?
This job is located at The Perimeter, Georgia, USA
Job Qualifications

  • Strong Technical Background: A Vcf Support Account Manager Should Have A Deep Understanding Of Virtual Cloud Networking Technologies, Including Vmware Cloud Foundation (Vcf) And Nsx. They Should Also Possess Knowledge Of Software-Defined Data Center (Sddc) Solutions, Cloud Computing, And Network Virtualization.

  • Customer Service Experience: The Vcf Sam Will Act As The Primary Point Of Contact For Customers, Which Requires Excellent Customer Service Skills. They Should Have Prior Experience In A Customer-Facing Role And Be Able To Effectively Communicate With Customers To Resolve Issues And Address Concerns.

  • Project Management Skills: Vcf Sams Are Responsible For Managing And Coordinating Support Activities For Multiple Customer Accounts. They Should Have Experience In Project Management And Be Able To Effectively Prioritize And Manage Tasks To Ensure Timely Resolution Of Customer Issues.

  • Troubleshooting And Problem-Solving Abilities: A Vcf Sam Should Have Strong Troubleshooting Skills And The Ability To Quickly Identify And Resolve Complex Technical Issues. They Should Also Be Able To Think Critically And Offer Creative Solutions To Customer Problems.

  • Team Player: Working As Part Of A Team Is Crucial For A Vcf Sam, As They Will Collaborate With Other Support Engineers, Sales Representatives, And Account Managers. They Should Have Excellent Interpersonal Skills And The Ability To Work Well With Others To Achieve Common Goals.

Required Skills

  • Troubleshooting

  • Account Management

  • Communication

  • Time Management

  • Conflict Resolution

  • customer service

  • Relationship Building

  • Collaboration

  • Problem-Solving

  • proactive approach

  • Technical Knowledge

  • Product Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a VCF Support Account Manager (VCF SAM) in The Perimeter, Georgia, USA is $60,000 to $80,000 per year. However, this may vary depending on factors such as the company, level of experience, and specific job responsibilities. Some companies may also offer additional benefits and bonuses.

Additional Information
Broadcom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 2nd, 2025
Apply BeforeJuly 20th, 2025
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About Broadcom

Broadcom Inc. is an American designer, developer, manufacturer and global supplier of a wide range of semiconductor and infrastructure software products, Broadcom's product portfolio serves the data center, networking, software, broadband, wireless, and storage and industrial markets.

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