Broadcom

Technical Support Engineer - L3

Broadcom
Kavanagh House, Barrack Square, Cork, Ireland
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Broadcom, a leading technology company that prides itself on innovation and cutting-edge solutions. We are currently seeking a highly skilled Technical Support Engineer - L3 to join our dynamic team. As an L3 Technical Support Engineer, you will play a crucial role in providing advanced technical support and troubleshooting for our complex hardware and software products. We are looking for individuals who are passionate about technology, possess exceptional problem-solving skills, and are dedicated to providing the best customer experience. If you have a strong technical background and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

  1. Provide advanced technical support and troubleshooting for complex hardware and software products.
  2. Act as the primary point of contact for customers experiencing technical issues with Broadcom products.
  3. Utilize strong problem-solving skills to quickly and accurately diagnose and resolve technical issues.
  4. Collaborate with cross-functional teams to escalate and resolve complex technical issues.
  5. Communicate technical information and solutions to customers in a clear and concise manner.
  6. Maintain accurate and detailed records of customer interactions and technical troubleshooting steps.
  7. Continuously expand knowledge of Broadcom products and technologies to provide the best possible support.
  8. Stay up-to-date with industry trends and best practices in technical support.
  9. Proactively identify and address potential technical issues before they arise.
  10. Provide exceptional customer service and ensure a positive customer experience.
  11. Participate in on-call rotation to provide 24/7 support to customers.
  12. Assist with the development and improvement of technical support processes and procedures.
  13. Train and mentor junior technical support engineers.
  14. Collaborate with sales and product teams to gather customer feedback and identify areas for improvement.
  15. Represent Broadcom in a professional and knowledgeable manner at industry events and conferences.
Where is this job?
This job is located at Kavanagh House, Barrack Square, Cork, Ireland
Job Qualifications

  • Extensive Technical Knowledge And Experience: A Technical Support Engineer - L3 At Broadcom Should Have In-Depth Knowledge And Experience In Troubleshooting Complex Technical Issues Related To Broadcom's Products And Services. This Includes A Deep Understanding Of Networking Protocols, Hardware, And Software.

  • Strong Communication Skills: As An L3 Support Engineer, It Is Essential To Have Excellent Communication Skills To Effectively Communicate With Customers, Colleagues, And Other Teams Within The Organization. This Includes The Ability To Explain Technical Concepts In A Clear And Concise Manner.

  • Problem-Solving And Critical Thinking Skills: A Successful L3 Support Engineer Should Possess Strong Problem-Solving And Critical Thinking Skills To Quickly Identify The Root Cause Of Technical Issues And Develop Effective Solutions. They Should Also Be Able To Think Creatively And Adapt To Changing Situations.

  • Customer-Focused Mindset: The Primary Responsibility Of A Technical Support Engineer - L3 Is To Provide Exceptional Customer Service And Ensure Customer Satisfaction. This Requires A Customer-Focused Mindset, The Ability To Empathize With Customers, And A Strong Commitment To Resolving Their Issues.

  • Team Player And Collaboration Skills: At Broadcom, An L3 Support Engineer Will Work Closely With Other Support Teams, As Well As With Product Development And Engineering Teams. Therefore, Strong Collaboration And Teamwork Skills Are Essential To Ensure A Seamless And Efficient Support Process For Customers.

Required Skills

  • Virtualization

  • Troubleshooting

  • Network Security

  • Database

  • customer service

  • TCP/IP

  • Cloud Computing

  • Firewall configuration

  • Software Installation

  • System Administration

  • Hardware Maintenance

  • Server Configuration

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Customer Service Orientation

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer - L3 in Kavanagh House, Barrack Square, Cork, Ireland is €40,000 to €60,000 per year. This may vary depending on experience, qualifications, and the specific company and industry.

Additional Information
Broadcom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 2nd, 2025
Apply BeforeMay 22nd, 2025
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About Broadcom

Broadcom Inc. is an American designer, developer, manufacturer and global supplier of a wide range of semiconductor and infrastructure software products, Broadcom's product portfolio serves the data center, networking, software, broadband, wireless, and storage and industrial markets.

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