Support Account Manager

Welcome to Broadcom, a global leader in technology and infrastructure solutions. We are seeking a highly motivated and customer-oriented Support Account Manager to join our team. As a Support Account Manager, you will be responsible for maintaining and building strong relationships with our valued customers, providing them with exceptional support and ensuring their continued success with our products and services. This is an exciting opportunity to work with cutting-edge technology and collaborate with a diverse team to deliver unparalleled support to our clients. To excel in this role, you should have strong communication and problem-solving skills, a passion for customer satisfaction, and a deep understanding of technology and software. If you are looking for a challenging and rewarding career with a global leader, then we want to hear from you.

1. Establish and maintain strong relationships with customers to ensure their satisfaction and success with our products and services.
2. Provide exceptional customer support and act as the main point of contact for all customer inquiries and issues.
3. Collaborate with internal teams to address and resolve customer concerns in a timely and efficient manner.
4. Stay up-to-date with industry trends and advancements to effectively communicate and educate customers on our products and services.
5. Conduct regular check-ins and follow-ups with customers to ensure their ongoing satisfaction and identify potential areas for improvement.
6. Act as a customer advocate within the organization, representing their needs and feedback to relevant teams.
7. Identify opportunities for upselling and cross-selling products and services to existing customers.
8. Maintain accurate records of customer interactions and update customer profiles as needed.
9. Collaborate with the sales team to identify and pursue new business opportunities.
10. Continuously strive to improve customer satisfaction and retention through proactive communication and problem-solving.
11. Stay informed about product updates and releases to provide accurate and timely information to customers.
12. Attend industry events and conferences to network with customers and stay up-to-date on industry trends.
13. Serve as a subject matter expert on our products and services, providing guidance and support to both internal teams and customers.
14. Contribute to the development of customer support processes and procedures to improve efficiency and effectiveness.
15. Proactively gather and analyze customer feedback to identify areas for improvement and provide recommendations to relevant teams.
16. Adhere to company policies and procedures, including data privacy and security protocols.
17. Maintain a high level of professionalism and represent the company's values and brand in all customer interactions.

According to JobzMall, the average salary range for a Support Account Manager is $50,000 to $80,000 per year. However, this can vary based on a number of factors such as location, industry, and experience level. Some support account managers may earn higher salaries if they have specialized skills or work for companies with higher revenue and budgets. Additionally, bonuses and commissions may also contribute to a support account manager's overall salary.

Broadcom Inc. is an American designer, developer, manufacturer and global supplier of a wide range of semiconductor and infrastructure software products, Broadcom's product portfolio serves the data center, networking, software, broadband, wireless, and storage and industrial markets.