Support Account Manager

Welcome to Broadcom! We are a leading technology company that provides innovative solutions to businesses worldwide. We are seeking a highly motivated and customer-focused Support Account Manager to join our team. As a Support Account Manager, you will play a critical role in maintaining our strong relationships with our valued clients. Your primary responsibility will be to provide exceptional support and assistance to our clients, ensuring their satisfaction and success with our products and services. If you are a proactive problem-solver with excellent communication skills and a passion for delivering top-notch customer service, we invite you to apply for this exciting opportunity.

1. Develop and maintain strong relationships with clients to ensure their satisfaction and success with our products and services.
2. Provide exceptional support and assistance to clients through various channels such as phone, email, and in-person meetings.
3. Understand the needs and goals of clients and proactively address any issues or concerns to ensure their continued partnership with our company.
4. Collaborate with internal teams to resolve client issues and escalate complex problems to appropriate parties.
5. Continuously monitor and track client satisfaction levels and take necessary actions to improve if needed.
6. Develop a deep understanding of our products and services to effectively troubleshoot and provide guidance to clients.
7. Maintain accurate and detailed records of client interactions and communication.
8. Act as a liaison between clients and internal departments to ensure a smooth and seamless experience for clients.
9. Keep updated on industry trends and advancements to provide valuable insights and recommendations to clients.
10. Participate in client meetings and presentations to showcase our products and services and gather feedback.
11. Identify opportunities for upselling and cross-selling our products and services to clients.
12. Stay organized and manage a high volume of client inquiries and requests simultaneously while maintaining a high level of professionalism.
13. Uphold and promote the company's values and brand image through all interactions with clients.
14. Continuously seek to improve processes and procedures to enhance the client experience.
15. Meet and exceed performance metrics and targets set by the company.

According to JobzMall, the average salary range for a Support Account Manager is $55,000 to $85,000 per year. However, this can vary depending on the company, location, and level of experience. Some Support Account Managers may also receive bonuses or commission based on their performance.

Broadcom Inc. is an American designer, developer, manufacturer and global supplier of a wide range of semiconductor and infrastructure software products, Broadcom's product portfolio serves the data center, networking, software, broadband, wireless, and storage and industrial markets.