Broadcom

Mainframe Software Technical Support Engineer

Broadcom
700 Legacy Dr, Plano, TX 75023, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Prioritize and balance workload making good use of time to manage multiple concurrent cases. Collaborate with other team members in case management and resolution. Analyze customer provided data and perform research to formulate potential solutions for customer issues. Provide assistance to prevent future issues by proactively sharing information with the customer regarding recent product updates and knowledge documents. Utilize KCS processes to appropriately reuse, create, update, publish and retire knowledge. Collaborate with colleagues in developing knowledge content. Maintain and utilize lab environments to replicate customer issues to determine solutions or identify product defects. Share configuration best-practices with customers. Identify barriers preventing customers from upgrading or deploying products.

Where is this job?
This job is located at 700 Legacy Dr, Plano, TX 75023, USA
Job Qualifications

  • 5+ or more years of related professional experience in a Mainframe environment working in Software Support or Systems Programming

  • Demonstrated proficiency with Broadcom (or comparable competitor solutions) per the specific role.

  • General Mainframe knowledge to work in a z/OS environment with multiple file types and Started Tasks

Required Skills

  • UNIX

  • Customer Service skills

  • Scripting skills

  • Troubleshooting skills

  • time managment skills

  • Data analysis and reporting skills

Soft Skills

  • Verbal communication

  • Driven and self-motivated

  • written communication

  • Adaptability

  • Detail Oriented and Organized

Compensation

According to JobzMall, the average salary range for a Mainframe Software Technical Support Engineer in 700 Legacy Dr, Plano, TX 75023, USA is between $73,000 and $100,000. The salary range is based on experience, job location, employer, and the type of role.

Additional Information
Broadcom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 14th, 2021
Apply BeforeJuly 20th, 2025
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About Broadcom

Broadcom Inc. is an American designer, developer, manufacturer and global supplier of a wide range of semiconductor and infrastructure software products, Broadcom's product portfolio serves the data center, networking, software, broadband, wireless, and storage and industrial markets.

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