Incident Manager

Welcome to Broadcom, a leading global technology company that is dedicated to delivering innovative solutions to our clients. We are currently seeking an experienced and highly skilled Incident Manager to join our dynamic team. As an Incident Manager, you will play a critical role in ensuring the smooth and efficient handling of any incidents that may arise within our organization. We are looking for a detail-oriented and proactive individual who can effectively manage and resolve incidents in a timely manner. If you are a natural problem-solver with excellent communication and leadership skills, we want to hear from you. Join us in our mission to drive technology forward and make an impact in the world.

1. Manage and oversee all incidents that occur within the organization.
2. Develop and implement processes and procedures to effectively handle and resolve incidents.
3. Monitor and track incident reports to ensure timely resolution and minimize impact on business operations.
4. Collaborate with cross-functional teams to identify root causes of incidents and implement preventative measures.
5. Communicate with internal stakeholders, clients, and vendors to provide updates and resolutions on incidents.
6. Conduct regular incident reviews and provide recommendations for improvement.
7. Train and mentor team members on incident management processes and procedures.
8. Stay updated on industry best practices and emerging technologies to continuously improve incident management processes.
9. Ensure compliance with company policies and procedures related to incident management.
10. Provide timely and accurate incident reports to management and key stakeholders.
11. Lead and facilitate incident response meetings and provide guidance to team members.
12. Act as a point of contact for escalated incidents and make decisions based on the severity and impact of the incident.
13. Identify and address any gaps or inefficiencies in incident management processes.
14. Participate in on-call rotation and be available for after-hours incident response as needed.
15. Foster a positive and collaborative work environment within the incident management team.

According to JobzMall, the average salary range for a Incident Manager in Bengaluru, Karnataka, India is between ₹1,100,000 and ₹2,200,000 per year. This equates to approximately $15,000 to $30,000 USD per year. However, this can vary significantly depending on the specific company and level of experience of the Incident Manager.

Broadcom Inc. is an American designer, developer, manufacturer and global supplier of a wide range of semiconductor and infrastructure software products, Broadcom's product portfolio serves the data center, networking, software, broadband, wireless, and storage and industrial markets.