Client Services Consultant - Mainframe AIOps
Are you a highly skilled and experienced individual looking for a challenging and rewarding opportunity in the tech industry? If so, we have the perfect role for you! Broadcom is seeking a dedicated and knowledgeable Client Services Consultant with expertise in Mainframe AIOps to join our dynamic team. In this role, you will have the opportunity to showcase your technical expertise and problem-solving skills while providing exceptional service to our clients. If you have a passion for technology and a desire to work in a fast-paced, collaborative environment, then we want to hear from you!
- Provide exceptional client service: The primary responsibility of the Client Services Consultant is to provide exceptional service to our clients. This includes promptly responding to client inquiries, addressing their concerns and needs, and ensuring their satisfaction with our products and services.
- Utilize technical expertise: As a Client Services Consultant, you will be expected to have a deep understanding of Mainframe AIOps and be able to apply this technical expertise to solve client issues and provide recommendations for improvement.
- Collaborate with team members: The tech industry is fast-paced and constantly evolving, which is why teamwork is essential. In this role, you will be expected to collaborate with other team members to share knowledge, troubleshoot issues, and find innovative solutions.
- Analyze and troubleshoot problems: When clients encounter issues with our products or services, it will be your responsibility to analyze and troubleshoot the problem. This will require a combination of technical expertise, critical thinking, and problem-solving skills.
- Conduct product demonstrations: As a Client Services Consultant, you will be responsible for conducting product demonstrations for potential clients. This will involve showcasing the features and benefits of our products and addressing any technical questions or concerns.
- Stay updated on industry developments: It is crucial for a Client Services Consultant to stay updated on the latest developments and trends in the tech industry, especially in the Mainframe AIOps field. This will ensure that our clients receive the most up-to-date and relevant information and solutions.
- Provide training and support: You will be responsible for providing training and support to clients on our products and services. This may include creating training materials, conducting webinars, and providing technical support to clients as needed.
- Maintain client relationships: Building strong relationships with our clients is essential for the success of our company. As a Client Services Consultant, you will be responsible for maintaining positive and professional relationships with our clients and ensuring their ongoing satisfaction.
- Identify opportunities for improvement: With your expertise in Mainframe
In-Depth Knowledge Of Mainframe Systems And Aiops Technologies: The Ideal Candidate Should Have A Strong Understanding Of Mainframe Systems, Including Hardware, Software, And Operating Systems. They Should Also Be Well-Versed In Aiops Technologies And Their Applications In Mainframe Environments.
Strong Troubleshooting And Problem-Solving Skills: As A Client Services Consultant, The Candidate Will Be Responsible For Identifying And Resolving Complex Issues Related To Mainframe Systems And Aiops. They Should Have Excellent Troubleshooting Skills And The Ability To Think Critically To Solve Problems Efficiently.
Excellent Communication And Interpersonal Skills: The Candidate Should Possess Strong Communication Skills, Both Written And Verbal, As They Will Be Interacting With Clients And Internal Teams On A Regular Basis. They Should Also Be Able To Build Strong Relationships With Clients And Work Collaboratively With Team Members.
Experience In Client Services And Support: Previous Experience In A Client Services Or Support Role Is Highly Desirable For This Position. The Candidate Should Have A Proven Track Record Of Providing Exceptional Customer Service And Building Strong Client Relationships.
Knowledge Of Itil And Itsm Processes: The Candidate Should Have A Good Understanding Of Itil (Information Technology Infrastructure Library) And Itsm (It Service Management) Processes. This Includes Incident Management, Problem Management, Change Management, And Service Level Management, Among Others. Knowledge Of These Processes Will Enable The Candidate To Effectively Support Clients And Ensure Service Delivery Meets Their Needs And Expectations.
Project Management
Troubleshooting
Data Analysis
Communication
Time Management
Technical Support
customer service
Collaboration
Problem-Solving
Mainframe Systems
Aiops Technology
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Services Consultant - Mainframe AIOps in Legacy Dr, Plano, TX, USA is $83,000 to $120,000 per year. However, this salary range may vary depending on factors such as the candidate's experience, qualifications, and the specific company they are working for.
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Broadcom Inc. is an American designer, developer, manufacturer and global supplier of a wide range of semiconductor and infrastructure software products, Broadcom's product portfolio serves the data center, networking, software, broadband, wireless, and storage and industrial markets.
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