IT Support Engineer

900 Jefferson Ave, Redwood City, CA 94063, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc. Procurement, asset and inventory management for all IT hardware and software. Cross-departmental collaboration with teams like Facilities, Sales, and Engineering. Managing IT communication between headquarters and remote office. Perform system imaging, application configurations, and security policy enforcements.

Where is this job?

This job is located at 900 Jefferson Ave, Redwood City, CA 94063, USA

Job Qualifications

3+ years of working experience in an IT Support role
Working knowledge of Lenovo and Apple hardware
Comprehensive understanding of networking (Network certification a plus)
Working knowledge with voice and video conferencing solutions (Google, RingCentral a plus)

Required Skills

Troubleshooting skills
Effective Time Management
Networking Concepts and Protocols
System Imaging skills
Asset and Inventory Management

Soft Skills

Process Improvement
Driven and self-motivated
Communication Skills
Adaptability
Problem-Solving
Detail oriented and highly organized
Multi tasker

Compensation

According to JobzMall, the average salary range for a IT Support Engineer in 900 Jefferson Ave, Redwood City, CA 94063, USA is approximately $53,000 - $88,000 per year. This range includes salaries from entry-level to experienced professionals. Salaries may vary depending on experience, qualifications, and other factors.

Additional Information

Box is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedAugust 30th, 2021

Apply BeforeMay 10th, 2026

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