Enterprise Customer Success Manager (Federal)

Washington, DC, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

This role works with new and existing business and enterprise customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management. Track accounts to identify churn risk and work actively to eliminate that risk. Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture.

Where is this job?

This job is located at Washington, DC, USA

Job Qualifications

Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
4+ years prior account management experience, preferrably in SaaS environment
Experience working for or with Public Sector organizations (Federal Government agencies, government contractors, SLED etc)
Familiarity with Gainsight, Salesforce, Zendesk, and other Software-as-a-Service is a plus

Required Skills

Change Management
Technical Aptitude
Debugging skills
Troubleshooting skills
Strategic Business Planning
Time Management Skills

Soft Skills

Prioritizing skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Multi tasker
Great communication skills
Driven for excellence

Compensation

According to JobzMall, the average salary range for a Enterprise Customer Success Manager (Federal) in Washington, DC, USA is $90,000 to $135,000 per year. The salary can vary depending on experience, skills, the company, and other factors.

Additional Information

Box is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 6th, 2022

Apply BeforeNovember 16th, 2025

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