The Onboarding Specialist is a critical role at Boulevard as it is the start of the customer journey. You will be the main point of post-sales contact, working closely with the customer to understand their business and their desired outcomes. Understand and anticipate customer’s needs. Identify decision makers, stakeholders, and users for the customer. Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live. Deliver world class customer service. Ensure customer’s data is successfully migrated. Manage the onboarding project end-to-end. Meet go-live deadline. Identify process and product improvements and work with internal teams to improve the customer onboarding experience.
1-3 years of experience in technology or customer success
An aptitude to understand Boulevard’s technology platform and build relationships with customers of varying technical savvy
Prior SaaS experience a plus
Experience in the luxury and self care industry
Customer Relationship Management
Vendor Management
Salesforce
Time Management Skills
Documentation and reporting
TaskRay
Verbal communication
written communication
Attention to detail
Adaptability
Problem Solving Skills
Result Driven
According to JobzMall, the average salary range for a Onboarding Specialist is $29,000 to $59,000 per year. This range varies depending on the company and the experience of the Onboarding Specialist.
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Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction,
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