Call Center Service Representative - Cardiology
Are you passionate about providing exceptional customer service and making a positive impact in the healthcare industry? Boston Scientific is seeking a highly motivated and customer-focused individual to join our team as a Call Center Service Representative in our Cardiology division. In this role, you will have the opportunity to work with cutting-edge medical technology and assist healthcare professionals in providing life-saving treatments to patients. We are looking for individuals who are reliable, empathetic, and have excellent communication skills. If you are ready to make a difference and grow in a dynamic and rewarding environment, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to healthcare professionals and patients through the call center platform.
- Represent the company in a professional and customer-focused manner.
- Develop a deep understanding of the company's products and services to effectively assist customers with inquiries.
- Build and maintain strong relationships with customers to ensure satisfaction and retention.
- Handle a high volume of calls and inquiries in a timely and efficient manner.
- Troubleshoot and resolve customer issues and concerns with empathy and professionalism.
- Collaborate with cross-functional teams to address and resolve complex customer inquiries.
- Stay up-to-date with industry and company updates, policies, and procedures.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify and escalate potential issues or trends to management for further action.
- Continuously strive to improve customer service processes and procedures.
- Adapt to changing customer demands and needs.
- Attend and actively participate in training and development opportunities.
- Meet and exceed performance metrics for customer satisfaction and call resolution.
- Maintain confidentiality and adhere to all privacy policies and regulations.
Knowledge Of Cardiology Terminology And Procedures: A Strong Understanding Of The Medical Field And Specifically Cardiology Is Essential For A Call Center Service Representative At Boston Scientific. This Includes Knowledge Of Common Conditions, Treatments, And Diagnostic Procedures Related To Cardiology.
Customer Service Skills: Excellent Customer Service Skills Are Crucial For This Position As You Will Be Interacting With Patients, Healthcare Professionals, And Other Stakeholders On A Daily Basis. This Includes Strong Communication, Problem-Solving, And Empathy Skills.
Experience In A Call Center Or Customer Service Role: Prior Experience In A Call Center Or Customer Service Role Is Highly Desirable For This Position. This Demonstrates The Ability To Handle High Call Volumes, Navigate Complex Customer Inquiries, And Maintain Professionalism Under Pressure.
Computer Proficiency: As A Call Center Service Representative, You Will Be Using Various Computer Systems And Software To Access Patient Information, Schedule Appointments, And Input Data. Proficiency In Microsoft Office And Experience With Electronic Medical Records (Emr) Systems Is Preferred.
Ability To Work In A Fast-Paced Environment: Working In A Call Center, Especially In The Healthcare Industry, Can Be Fast-Paced And Demanding. The Ideal Candidate For This Position Should Be Able To Handle A High Volume Of Calls, Manage Multiple Tasks Simultaneously, And Work Efficiently Under Tight Deadlines. Being Adaptable And Able To Handle Change Is Also Important In This Role.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Active listening
Teamwork
Empathy
Problem-Solving
Technical Knowledge
Conflict
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Service Representative - Cardiology in Maple Grove, MN, USA is $34,000 to $49,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Boston Scientific Corp. engages in the development, manufacture and marketing of medical devices that are used in interventional medical specialties. Its products and technologies are used to diagnose or treat medical conditions, including heart, digestive, pulmonary, vascular, urological, women's health and chronic pain conditions.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started