Customer Service Representative

At Bosch, we are looking for a passionate and motivated Customer Service Representative who will be the first point of contact for our customers. Our ideal candidate will have excellent communication skills, be proactive and have great problem-solving abilities. If you have a passion for helping others and are committed to providing outstanding customer service, we want to hear from you.The successful candidate must possess a minimum of 1 year of customer service experience and a high school diploma (or equivalent). They must also possess strong computer skills and be comfortable using our customer service software. Additionally, the successful candidate must be friendly and professional with a positive attitude and have a desire to learn and grow with our company.At Bosch, we are looking for someone who enjoys interacting with others and is passionate about providing exceptional customer service. If this sounds like you, please apply today and join our team!

Responsibilities:

1. Respond to customer inquiries through phone, email, and other communication channels.
2. Create and maintain customer accounts.
3. Provide accurate and timely information in response to customer inquiries.
4. Resolve customer complaints and issues in a timely manner.
5. Follow up with customers to ensure that their questions or concerns have been addressed.
6. Assist customers with product information and troubleshooting.
7. Maintain customer service records and logs.
8. Monitor customer service trends and make recommendations to improve customer service.
9. Create and maintain internal customer service reports.
10. Follow established customer service policies and procedures.

According to JobzMall, the average salary range for a Customer Service Representative in Madrid, Spain is €20,000 to €25,000 per year. This range may vary depending on the company and the individual's experience level.

Robert Bosch GmbH commonly known as Bosch, is a German multinational engineering and technology company headquartered in Gerlingen, Germany. The company was founded by Robert Bosch in Stuttgart in 1886. Bosch's core operating areas are spread across four business sectors: mobility (hardware and software), consumer goods (including household appliances and power tools), industrial technology (including drive and control) and energy and building technology. Measured by revenue, Bosch is the largest automotive supplier in the world. Through a complex network of over 440 subsidiaries and regional entities, the company operates in over 60 countries worldwide. Including sales and service partners, Bosch's global manufacturing, engineering, and sales network covers nearly every country in the world. At 125 locations across the globe, Bosch employs roughly 64,500 associates in research and development.