Senior Support Analyst - SNOW Admin

Welcome to BNP Paribas, one of the world's leading financial institutions. We are currently seeking a highly skilled and experienced Senior Support Analyst - SNOW Admin to join our team. In this role, you will be responsible for managing and maintaining our ServiceNow (SNOW) platform, serving as the subject matter expert for all SNOW related issues and providing technical support to our global user base. We are looking for a candidate who is passionate about technology and has a strong background in SNOW administration. If you possess excellent problem-solving skills, a proactive attitude, and a strong understanding of ITIL processes, we encourage you to apply for this exciting opportunity. Join us and be a part of our dynamic and innovative team.

1. Manage and maintain the ServiceNow (SNOW) platform for BNP Paribas, ensuring its smooth functioning and availability at all times.
2. Serve as the subject matter expert for all SNOW related issues, providing guidance, support and training to team members and users.
3. Troubleshoot and resolve technical issues related to the SNOW platform, working closely with other IT teams and vendors as needed.
4. Continuously monitor and improve the SNOW platform to ensure it meets the evolving needs of the organization.
5. Collaborate with cross-functional teams to implement new features and enhancements on the SNOW platform.
6. Ensure compliance with ITIL processes and best practices while managing SNOW incidents, requests and changes.
7. Develop and maintain documentation, user guides and training materials for the SNOW platform.
8. Conduct regular audits and performance evaluations of the SNOW platform to identify and address any issues or areas for improvement.
9. Keep up-to-date with the latest SNOW features, updates and industry best practices, and make recommendations for their implementation.
10. Act as a liaison between BNP Paribas and SNOW vendors, managing vendor relationships and contracts.
11. Provide regular status updates and reports on the performance and usage of the SNOW platform to management.
12. Train and mentor junior support analysts on SNOW administration and best practices.
13. Adhere to all company policies and procedures, including security and data privacy protocols.
14. Maintain a proactive attitude and excellent problem-solving skills, ensuring timely resolution of any issues or escalations.
15. Participate in team meetings, discussions and trainings to contribute to the overall success of the team and organization.

According to JobzMall, the average salary range for a Senior Support Analyst - SNOW Admin in Chennai, Tamil Nadu, India is between ₹ 6,00,000 - ₹ 10,00,000 per year. However, this can vary depending on factors such as the company, years of experience, and skills. Some senior support analysts with more experience and specialized skills may earn higher salaries. It is also possible to negotiate a higher salary based on individual qualifications and performance.

BNP Paribas SA engages in the provision of banking and financial services. It operates through the following main businesses: Retail Banking and Services and Corporate and Institutional Banking. The Retail Banking and Services business includes domestic markets and international financial services. The Corporate and Institutional Banking comprises of corporate banking, global markets, and securities services.