Head of Client Service, ISPL
Are you a dynamic and driven leader with a passion for delivering exceptional client service? Do you thrive in a fast-paced and collaborative environment? If so, BNP Paribas has an exciting opportunity for you as our Head of Client Service for the International Securities Processing and Lending (ISPL) division. In this role, you will be responsible for overseeing the client service team and ensuring the highest level of satisfaction for our clients. As a key member of our team, you will have the opportunity to shape and drive the client service strategy for one of the world's leading financial institutions. To excel in this role, you must possess strong leadership skills, a deep understanding of the financial services industry, and a commitment to delivering exceptional results. Join us and take the next step in your career with BNP Paribas.
- Develop and implement a client service strategy for the International Securities Processing and Lending division that aligns with the overall goals and objectives of BNP Paribas.
- Lead, mentor, and motivate a team of client service representatives to ensure they are delivering exceptional service to clients.
- Monitor and analyze client service metrics to identify areas for improvement and implement strategies to enhance the overall client experience.
- Collaborate with other departments and teams within BNP Paribas to ensure a seamless and efficient client service experience.
- Stay up-to-date with industry trends and best practices to continuously improve the client service process.
- Build and maintain strong relationships with key clients, addressing any concerns or issues in a timely and effective manner.
- Develop and maintain a thorough understanding of BNP Paribas' products and services to effectively communicate and address client inquiries and needs.
- Oversee the training and development of the client service team to ensure they have the necessary skills and knowledge to provide exceptional service.
- Identify and implement process improvements to increase efficiency and streamline the client service process.
- Serve as a key member of the leadership team, providing insights and recommendations to drive business growth and success.
Strong Leadership Skills: As The Head Of Client Service, The Individual Must Possess Excellent Leadership Skills To Effectively Manage And Lead A Team Of Client Service Representatives. This Includes The Ability To Delegate Tasks, Provide Direction And Guidance, And Foster A Positive And Productive Work Environment.
Extensive Knowledge Of Financial Services: The Ideal Candidate Should Have A Deep Understanding Of The Financial Services Industry, Specifically In The Areas Of Investment Banking And Asset Management. This Includes Knowledge Of Financial Products, Markets, And Regulations.
Excellent Communication And Interpersonal Skills: The Head Of Client Service Will Be Responsible For Building And Maintaining Relationships With Clients, As Well As Collaborating With Other Departments Within The Organization. Therefore, Strong Communication And Interpersonal Skills Are Essential For This Role.
Proven Track Record In Client Service: Bnp Paribas Is Looking For A Candidate With A Strong Track Record In Providing Exceptional Client Service. This Includes Experience In Resolving Client Inquiries And Concerns, Managing Client Expectations, And Driving Client Satisfaction.
Strategic Thinking And Problem-Solving Abilities: The Head Of Client Service Must Be Able To Think Strategically And Proactively Identify And Address Potential Issues That May Arise. They Should Also Possess Strong Problem-Solving Skills To Effectively Resolve Complex Client Service Challenges.
Financial Analysis
Strategic Planning
Project Management
Communication
Negotiation
Relationship Building
Team Leadership
Risk assessment
Problem-Solving
Client management
Cross-Functional Collaboration
Account Servicing
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Head of Client Service, ISPL in Mumbai, Maharashtra, India is between ₹1,200,000 - ₹2,000,000 per year. This range can vary based on the specific company, industry, and level of experience of the individual. Some factors that may affect salary potential in this role include the size and success of the company, the individual's skill set and qualifications, and the overall economic climate in Mumbai. Additionally, bonuses, benefits, and additional compensation may also impact the overall salary range. It is important for individuals to research the specific company and industry they are applying to in order to determine a more accurate salary potential.
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BNP Paribas SA engages in the provision of banking and financial services. It operates through the following main businesses: Retail Banking and Services and Corporate and Institutional Banking. The Retail Banking and Services business includes domestic markets and international financial services. The Corporate and Institutional Banking comprises of corporate banking, global markets, and securities services.
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