Associate Level 1 - PMO SLA Management

Are you looking to kickstart your career in project management? Do you have a passion for ensuring high-quality service delivery? BNP Paribas is seeking an Associate Level 1 for our PMO SLA Management team. In this role, you will play a crucial role in monitoring and enforcing service level agreements for our clients. We are seeking a highly organized and detail-oriented individual with a strong understanding of project management principles. If you thrive in a fast-paced environment and have excellent communication skills, we encourage you to apply for this exciting opportunity.

1. Monitor and enforce service level agreements (SLAs) for BNP Paribas clients.
2. Ensure high-quality service delivery for clients by closely monitoring SLA metrics and addressing any issues or discrepancies.
3. Collaborate with project managers and other team members to establish and maintain SLAs that align with client needs and expectations.
4. Continuously analyze SLA data and make recommendations for improvements to enhance client satisfaction.
5. Proactively communicate with clients and internal stakeholders regarding SLA performance, updates, and changes.
6. Conduct regular reviews and audits to ensure compliance with SLAs.
7. Identify and escalate any potential risks or issues that may impact SLA compliance.
8. Develop and maintain a thorough understanding of project management principles and methodologies.
9. Assist with the development and implementation of new SLAs for new clients or services.
10. Act as a point of contact for any SLA-related inquiries or concerns from clients or internal teams.
11. Maintain accurate and up-to-date documentation of SLA agreements, changes, and performance.
12. Participate in training and development activities to enhance project management skills and knowledge.
13. Contribute to the overall success of the PMO SLA Management team by collaborating with team members and providing support as needed.
14. Adhere to company policies, procedures, and ethical standards at all times.
15. Continuously seek ways to improve and streamline processes related to SLA management.

According to JobzMall, the average salary range for a Associate Level 1 - PMO SLA Management in Mumbai, Maharashtra, India is approximately ₹ 4,00,000 to ₹ 8,00,000 per year. However, this can vary depending on the specific company, job responsibilities, and individual skills and experience. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is important to research the specific company and job requirements to get a better understanding of the salary range for this position.

BNP Paribas SA engages in the provision of banking and financial services. It operates through the following main businesses: Retail Banking and Services and Corporate and Institutional Banking. The Retail Banking and Services business includes domestic markets and international financial services. The Corporate and Institutional Banking comprises of corporate banking, global markets, and securities services.