Application Production Support - Control Room

Welcome to BNP Paribas, a leading global financial institution dedicated to providing top-notch services to our clients. We are currently seeking an experienced and driven individual to join our team as an Application Production Support in the Control Room. In this role, you will play a crucial part in ensuring the smooth operation of our applications and systems, supporting our business activities and ensuring the satisfaction of our clients. We are looking for a highly skilled and proactive individual with a strong technical background and excellent problem-solving skills. If you are passionate about technology and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Join us and be a part of our dynamic and innovative team at BNP Paribas.

1. Monitor and maintain the smooth operation of all applications and systems within the Control Room.
2. Troubleshoot and resolve any technical issues that arise, ensuring minimal disruption to business activities.
3. Proactively identify potential issues and implement solutions to prevent them from occurring.
4. Provide timely and effective support to our clients and internal teams in relation to application and system queries.
5. Collaborate with cross-functional teams to implement upgrades, patches, and other changes to applications and systems.
6. Conduct regular audits and checks to ensure data integrity and compliance with regulatory requirements.
7. Document and maintain accurate records of all incidents, resolutions, and changes made to applications and systems.
8. Continuously review and improve processes and procedures to enhance the overall efficiency and effectiveness of the Control Room.
9. Communicate updates and progress to relevant stakeholders, including management and clients.
10. Stay up-to-date with industry trends and advancements in technology to make recommendations for improvements to our systems and processes.
11. Mentor and train junior team members to develop their technical skills and knowledge.
12. Adhere to company policies and procedures, including security protocols, to maintain a secure and compliant environment.
13. Strive to provide exceptional customer service and maintain a high level of client satisfaction.
14. Handle sensitive information with confidentiality and discretion.
15. Attend regular team meetings and provide input on ways to improve team performance and efficiency.

According to JobzMall, the average salary range for a Application Production Support - Control Room in Bengaluru, Karnataka, India is between ₹4,50,000 to ₹9,50,000 per year. However, this can vary depending on factors such as the company, experience level, and skills of the individual.

BNP Paribas SA engages in the provision of banking and financial services. It operates through the following main businesses: Retail Banking and Services and Corporate and Institutional Banking. The Retail Banking and Services business includes domestic markets and international financial services. The Corporate and Institutional Banking comprises of corporate banking, global markets, and securities services.