Customer Service Representative

At BlueCross BlueShield of South Carolina, we are looking for a customer service-oriented individual to join our team as a Customer Service Representative. The ideal candidate for this role will have excellent communication skills, a compassionate attitude, and a commitment to providing outstanding customer service. If you are passionate about helping people and have the qualifications listed below, we would love to hear from you!Required Qualifications:• High school diploma or equivalent• Minimum of one year of customer service experience• Experience with Microsoft Office applications• Ability to multi-task and work in a fast-paced environment• Excellent communication and interpersonal skills• Ability to work cooperatively with customers, staff, and other departments

Responsibilities:

• Respond to customer inquiries in a timely and professional manner

• Provide accurate information to customers regarding products and services

• Process customer orders and transactions

• Troubleshoot customer service issues and escalate as needed

• Follow up with customers to ensure satisfaction with services and products

• Maintain customer records and documents

• Develop and maintain working relationships with customers

• Utilize Microsoft Office applications to enter and update customer information

• Work cooperatively with other departments to ensure customer satisfaction

• Adhere to customer service standards and procedures

• Participate in customer service training and development programs

• Monitor customer service trends and recommend process improvements

According to JobzMall, the average salary range for a Customer Service Representative in Aiken, SC, USA is between $25,000 and $40,000 per year. Salaries may vary based on experience and qualifications.

BlueCross BlueShield of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association. BlueCross serves 21.5 million people through private business and government contracts.