Customer Service Representative

We are looking for an experienced and customer-focused individual to join our team as a Customer Service Representative at BlueCross BlueShield of South Carolina. This role is essential to our success, as the Customer Service Representative is responsible for providing our clients with excellent customer service. To be successful in this role, you should have exceptional communication skills, a friendly and professional attitude, and the ability to handle customer inquiries. If you have the necessary qualifications and are looking for a great opportunity to make a positive impact, we want to hear from you!Required Qualifications:• Bachelor’s degree or equivalent experience• At least two years of customer service experience• Exceptional communication skills, both verbal and written• Ability to work independently and as part of a team• Proficiency in Microsoft Office and customer service software• Knowledge of customer service techniques and processes• Demonstrated ability to handle customer inquiries• Friendly and professional attitude with ability to stay calm under pressure

Responsibilities:

1. Handle customer inquiries promptly and efficiently, providing exceptional customer service.
2. Utilize customer service software to document customer interactions and analyze customer complaints.
3. Respond to customer inquiries in a timely manner via phone, email, and other communication channels.
4. Monitor customer inquiries and requests and identify opportunities for improvement.
5. Facilitate communication between customers and other BlueCross BlueShield of South Carolina departments.
6. Assist in developing new customer service processes and procedures.
7. Maintain customer information databases and update as needed.
8. Remain up to date on company products, services, and policies.
9. Provide feedback to management on customer service performance.
10. Follow up with customers to ensure satisfaction.

According to JobzMall, the average salary range for a Customer Service Representative in Summerville, SC, USA is $25,000 to $40,000 per year. This range can depend on the employer, the experience level of the individual, and the type of customer service representative position.

BlueCross BlueShield of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association. BlueCross serves 21.5 million people through private business and government contracts.