Technical Support Specialist

Acts as liaison between customer and other Blue Yonder teams. Analyzes end-user needs and tests solutions. Supports Senior Leadership and C-Level executives as needed. Assists in ensuring Blue Yonder intellectual property and products are secured from theft or damage. Assists in maintaining the accuracy of the ITG asset management system to ensure that all computing assets are accounted for and maintained. Assists in rollout of strategic corporate initiatives and system changes. Assists in the escalation and notifications to management and user communities when service levels are not met. Logs and responds to customer requests for support via phone, e-mail, and web interface via our call tracking system. Documents case descriptions, updates and solutions accurately. Establishes a commitment to customer service and builds great rapport with End Users (customers). Follows operational guidelines for interacting with other associates. Provides appropriate training on Blue Yonder applications, infrastructure and desktop system components as required to ensure that ITG customer satisfaction meets expected levels.

According to JobzMall, the average salary range for a Technical Support Specialist in 9001 Cypress Waters Blvd, Irving, TX 75063, USA is $35,000 - $60,000. This salary range may vary depending on the experience level and qualifications of the individual.

JDA Software Group, Inc. is an American software and consultancy company, providing supply chain management, manufacturing planning, retail planning, store operations and collaborative category management solutions headquartered in Scottsdale, Arizona.