Support Engineer (Cloud Applications /SaaS)

Blue Yonder, Inc. is looking for an experienced Support Engineer (Cloud Applications/SaaS) to join our team. We are looking for someone passionate about technology and customer service, with excellent problem-solving and communication skills. Our ideal candidate will have a strong background in cloud application support and SaaS solutions, and be comfortable working in a fast-paced environment.If you are an experienced Support Engineer looking for an opportunity to grow and develop your skills, and you take pride in providing exceptional customer service, we want to hear from you.

Responsibilities:

1. Provide technical support to customers with issues related to cloud applications and SaaS solutions.
2. Troubleshoot and resolve customer issues in a timely manner.
3. Manage customer support tickets and ensure timely resolution.
4. Keep up to date with the latest cloud application and SaaS solutions.
5. Develop and maintain relationships with customers.
6. Assist in the development of new customer support processes and procedures.
7. Maintain customer satisfaction by providing prompt and reliable customer service.
8. Participate in on-call rotation to provide 24/7 technical support.
9. Identify and document customer trends and provide feedback on product enhancements.
10. Contribute to customer support team initiatives and projects.

According to JobzMall, the average salary range for a Support Engineer (Cloud Applications /SaaS) in Hyderabad, Telangana, India is from ₹2,48,000 per annum to ₹6,18,000 per annum. This range is based on the salaries reported by various job portals and employers.

JDA Software Group, Inc. is an American software and consultancy company, providing supply chain management, manufacturing planning, retail planning, store operations and collaborative category management solutions headquartered in Scottsdale, Arizona.