Blue Yonder, Inc.

Senior Support Specialist

Blue Yonder, Inc.
Scottsdale, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Blue Yonder, Inc., a leading technology company that is revolutionizing the supply chain industry. We are currently seeking a dynamic and experienced Senior Support Specialist to join our team. As a Senior Support Specialist, you will play a crucial role in providing technical support to our clients and ensuring the smooth operation of our software systems. We are looking for a driven and knowledgeable individual who is passionate about delivering exceptional customer service and has a strong background in software support. If you are ready for a challenging and rewarding career with a company that values innovation and collaboration, then we want to hear from you!

  1. Provide technical support to clients using Blue Yonder's software systems.
  2. Troubleshoot and resolve any technical issues that may arise for clients.
  3. Collaborate with internal teams to resolve complex technical problems.
  4. Act as a subject matter expert for Blue Yonder's software systems.
  5. Educate clients on the use and functionality of the software.
  6. Monitor and maintain the performance of the software systems.
  7. Identify and escalate any potential issues that may affect clients' experience.
  8. Contribute to the development and improvement of support processes.
  9. Document and track all support cases and resolutions.
  10. Proactively communicate with clients to ensure their satisfaction and address any concerns.
  11. Stay up-to-date with new features and updates of Blue Yonder's software systems.
  12. Provide training and guidance to junior support staff.
  13. Collaborate with the sales team to identify opportunities for upselling and cross-selling.
  14. Continuously strive to improve customer service and satisfaction.
  15. Represent Blue Yonder in a professional and positive manner at all times.
Where is this job?
This job is located at Scottsdale, AZ, USA
Job Qualifications

  • Bachelor's Degree In Computer Science, Information Technology, Or A Related Field

  • 5+ Years Of Experience In Technical Support Or Customer Service, Preferably In A Software Or Technology Company

  • Strong Knowledge Of Software Troubleshooting And Ability To Resolve Complex Technical Issues

  • Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate Technical Information To Non-Technical Users

  • Experience With Blue Yonder's Products And Solutions Is Preferred, With A Deep Understanding Of Their Functionality And Features.

Required Skills

  • Documentation

  • Quality Assurance

  • Project Management

  • Communication

  • Time Management

  • customer service

  • Analytical Thinking

  • Team Leadership

  • Training and Development

  • Problem-Solving

  • Technical Troubleshooting

  • Software Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Support Specialist in Scottsdale, AZ, USA is between $60,000 to $80,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual.

Additional Information
Blue Yonder, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 11th, 2024
Apply BeforeSeptember 18th, 2025
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About Blue Yonder, Inc.

JDA Software Group, Inc. is an American software and consultancy company, providing supply chain management, manufacturing planning, retail planning, store operations and collaborative category management solutions headquartered in Scottsdale, Arizona.

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