Customer Reference Program Manager

Welcome to Blue Yonder, Inc., a leading provider of supply chain and retail solutions. We are currently seeking a highly motivated and dynamic individual to join our team as a Customer Reference Program Manager. In this role, you will be responsible for managing our customer reference program, showcasing the success stories and achievements of our valued clients.To excel in this role, you must have excellent communication skills, a keen eye for detail, and the ability to build strong relationships with customers and internal stakeholders. You should also have a passion for storytelling and a deep understanding of how customer references can drive business growth.If you are a self-starter with a passion for customer success and a track record of managing successful reference programs, we would love to hear from you. Join us at Blue Yonder and be a part of a dynamic and innovative team dedicated to revolutionizing the supply chain industry.

1. Develop and manage the customer reference program for Blue Yonder, including identifying potential reference customers, obtaining their consent, and overseeing the creation and distribution of reference assets.
2. Collaborate with sales, marketing, and customer success teams to understand customer success stories and achievements and develop compelling reference materials.
3. Build and maintain strong relationships with customers to encourage participation in the reference program and ensure a positive customer experience.
4. Work closely with internal stakeholders to identify and prioritize reference needs and align them with business objectives.
5. Coordinate and facilitate customer reference activities such as case studies, testimonials, videos, and speaking opportunities.
6. Monitor and track the usage and effectiveness of reference materials and provide recommendations for improvement.
7. Develop and maintain a database of reference customers and their success stories to support sales and marketing efforts.
8. Train and educate internal teams on the value of customer references and how to effectively leverage them in their respective roles.
9. Stay updated on industry trends and best practices in customer reference management and implement them in the program.
10. Continuously measure and report on the impact of the customer reference program on business growth and make strategic recommendations for improvement.

According to JobzMall, the average salary range for a Customer Reference Program Manager in Dallas, TX, USA is $80,000 - $120,000 per year. However, this can vary depending on factors such as the company, experience level, and specific job responsibilities.

JDA Software Group, Inc. is an American software and consultancy company, providing supply chain management, manufacturing planning, retail planning, store operations and collaborative category management solutions headquartered in Scottsdale, Arizona.