Provider Relations Representative, Senior

Are you an experienced, collaborative, and customer-centric professional looking to make a difference in the healthcare field? Blue Shield of California is looking for a Senior Provider Relations Representative to join our team. In this role you will be responsible for developing and maintaining strong relationships with providers and customers, ensuring exceptional customer service, and working collaboratively across functional teams. You will be the face of Blue Shield of California to our providers, customers, and internal teams.If you have 5+ years of provider relations experience, a Bachelor’s degree in healthcare, business, finance, or related field, and a passion for customer service, we want to hear from you!

Responsibilities:

1. Develop and maintain strong relationships with providers and customers.
2. Ensure high standards of customer service.
3. Work collaboratively with internal teams to increase efficiency.
4. Represent Blue Shield of California in all dealings with providers, customers, and internal teams.
5. Maintain accurate records and data.
6. Stay up to date with industry trends and changes.
7. Handle customer inquiries and complaints.
8. Manage provider contracts and renewals.
9. Monitor quality metrics and performance.
10. Identify opportunities to improve customer experience.

According to JobzMall, the average salary range for a Provider Relations Representative, Senior in Long Beach, CA, USA is $60,000 - $70,000 per year. This estimate is based on data collected from various sources, such as job postings and salary surveys. The salary range may vary depending on experience, qualifications, and other factors.

Blue Shield of California is a health plan provider founded in 1939 and based in Oakland, California. The organization serves over 4 million health plan members and nearly 65,000 physicians across the state. Blue Shield of California was founded by the California Medical Association.