User Support - On-site Technical Support

Welcome to the Bloomberg User Support team! We are seeking a dedicated and personable individual to join our team as an On-site Technical Support specialist. In this role, you will have the opportunity to directly engage with our clients and provide them with exceptional support for all their technical needs. We are looking for someone who is passionate about problem-solving, has excellent communication skills, and thrives in a fast-paced environment. If you are a tech-savvy individual with a customer-centric approach, we would love to have you on our team. Keep reading to learn more about the qualifications and responsibilities for this exciting opportunity.

1. Provide on-site technical support to clients for all Bloomberg products and services.
2. Engage with clients in a friendly and professional manner, while actively listening to their needs and concerns.
3. Troubleshoot and resolve technical issues, both independently and in collaboration with team members.
4. Ensure timely and effective communication with clients, keeping them informed throughout the support process.
5. Document all client interactions and support activities accurately and thoroughly.
6. Continuously expand and maintain knowledge of Bloomberg products and services to provide the best possible support.
7. Identify and escalate complex or recurring technical issues to the appropriate team for further investigation.
8. Proactively identify opportunities to improve processes and enhance the client support experience.
9. Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
10. Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.
11. Adhere to all company policies and procedures, including data privacy and security protocols.
12. Provide exceptional customer service and strive to exceed client expectations.
13. Participate in ongoing training and development programs to enhance technical skills and knowledge.

According to JobzMall, the average salary range for a User Support - On-site Technical Support in Mumbai, Maharashtra, India is between ₹300,000 to ₹600,000 per year. However, salaries can vary depending on experience, qualifications, and the specific company and industry. It is recommended to research the specific company and industry to get a more accurate salary range. Additionally, Glassdoor reports an average salary of ₹446,000 per year for this position in Mumbai.

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day.