Bloomberg

Technical Support Specialist

Bloomberg
São Paulo, State of São Paulo, Brazil
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about technology and thrive in a fast-paced, dynamic environment? Are you a problem-solver who loves helping others? If so, we want you to join our team at Bloomberg as a Technical Support Specialist.As a Technical Support Specialist, you will play a vital role in providing technical assistance and support to our clients. Your strong technical skills and excellent communication abilities will be crucial in ensuring that our clients receive the best possible support and solutions.We are looking for someone with a strong technical background and a customer-centric mindset. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse team of talented individuals. Join us and be a part of a company that is continuously pushing the boundaries of innovation.

  1. Provide technical assistance and support to clients in a timely and efficient manner.
  2. Troubleshoot and resolve technical issues reported by clients, ensuring high levels of customer satisfaction.
  3. Communicate technical information and solutions to clients in a clear and concise manner.
  4. Collaborate with cross-functional teams, including developers and engineers, to identify and resolve technical issues.
  5. Stay updated on the latest technology trends and updates to ensure the ability to provide accurate and up-to-date support.
  6. Document and maintain records of technical support activities, including client interactions and issue resolutions.
  7. Identify and escalate complex technical issues to appropriate teams for further investigation and resolution.
  8. Continuously improve and update processes and procedures for providing technical support to clients.
  9. Provide training and guidance to clients on new technology updates and features.
  10. Contribute to a positive and collaborative team environment by sharing knowledge and best practices with colleagues.
Where is this job?
This job is located at São Paulo, State of São Paulo, Brazil
Job Qualifications

  • Strong Technical Knowledge: A Technical Support Specialist At Bloomberg Should Have A Deep Understanding Of Various Hardware And Software Systems, Including Operating Systems, Networks, And Databases. They Should Also Be Familiar With Coding Languages, Troubleshooting Techniques, And Data Analysis Tools.

  • Excellent Problem-Solving Skills: Technical Support Specialists Need To Be Able To Quickly And Efficiently Identify And Resolve Technical Issues For Customers. This Requires Strong Problem-Solving Abilities, Critical Thinking Skills, And The Ability To Troubleshoot Complex Systems.

  • Customer Service Skills: As A Technical Support Specialist, You Will Be The Primary Point Of Contact For Customers Experiencing Technical Issues. Therefore, It Is Essential To Have Excellent Customer Service Skills, Including The Ability To Communicate Technical Information In A Clear And Concise Manner And To Remain Calm And Patient In High-Pressure Situations.

  • Experience With Financial Systems: Bloomberg Is A Leading Provider Of Financial Data And Analytics, So It Is Crucial For A Technical Support Specialist To Have Some Experience Or Knowledge Of Financial Systems. This Includes An Understanding Of Financial Markets, Trading Platforms, And Financial Data Analysis Tools.

  • Attention To Detail: Technical Support Specialists Must Be Detail-Oriented To Effectively Troubleshoot And Resolve Technical Issues. They Should Be Able To Pay Close Attention To System Logs, Error Messages, And Other Technical Data To Identify The Root Cause Of A Problem And Provide Accurate Solutions.

Required Skills

  • Communication Skills

  • Troubleshooting

  • Time Management

  • customer service

  • Documentation skills

  • Network troubleshooting

  • Problem-Solving

  • Software Installation

  • Hardware Maintenance

  • Technical Knowledge

  • Remote Support

  • Mult

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Specialist in São Paulo, State of São Paulo, Brazil is between R$2,500 to R$5,000 per month. This equates to approximately $460 to $920 per month in U.S. dollars. However, salaries can vary depending on factors such as the company, experience level, and specific job duties.

Additional Information
Bloomberg is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesPortuguese
Job PostedApril 22nd, 2025
Apply BeforeJanuary 14th, 2026
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About Bloomberg

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day.

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