Welcome to Bloomberg, where we strive to provide innovative and cutting-edge financial solutions to our clients. As the Team Lead for our Service Desk, you will play a crucial role in ensuring our clients receive the highest level of support and service. We are seeking a highly motivated and skilled individual to lead our team of Service Desk analysts in providing prompt and efficient resolution to client inquiries and technical issues. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for delivering exceptional results. If you are a dynamic and driven individual who thrives in a fast-paced environment, we want you to join our team at Bloomberg.
- Lead and manage a team of Service Desk analysts to provide exceptional support and service to clients.
- Develop and implement strategies to improve overall efficiency and effectiveness of the Service Desk team.
- Train and mentor new team members on company policies, procedures, and service standards.
- Monitor team performance and provide regular feedback and coaching to ensure high-quality service delivery.
- Collaborate with other departments to identify and resolve complex client issues.
- Serve as the primary point of contact for escalated client inquiries and ensure timely and satisfactory resolution.
- Conduct regular performance evaluations and make recommendations for promotions or disciplinary actions as necessary.
- Stay up-to-date on industry trends and best practices to continuously improve the Service Desk team's processes and procedures.
- Develop and maintain strong relationships with clients to promote customer satisfaction and loyalty.
- Collaborate with other team leads and managers to identify areas for improvement and implement solutions to enhance overall client experience.
Strong Leadership Skills: A Team Lead At Bloomberg Must Have Proven Experience In Leading And Managing A Team Of Service Desk Professionals. This Includes Setting Clear Expectations, Delegating Tasks, And Providing Guidance And Support To Team Members.
Extensive Technical Knowledge: As A Team Lead, It Is Essential To Have A Deep Understanding Of The Technical Aspects Of The Service Desk Role. This Includes Experience With Hardware, Software, Networks, And Troubleshooting Techniques.
Excellent Communication Skills: The Ability To Communicate Effectively With Both Team Members And Clients Is Crucial In This Role. A Team Lead Must Be Able To Convey Technical Information In A Clear And Concise Manner, As Well As Handle Difficult Customer Interactions.
Problem-Solving Abilities: Service Desk Issues Can Be Complex And Require Quick And Effective Solutions. A Team Lead Must Be Able To Think Critically And Make Sound Decisions Under Pressure To Ensure The Timely Resolution Of Technical Problems.
Customer Service Orientation: At Bloomberg, Providing Excellent Customer Service Is Paramount. A Team Lead Must Have A Customer-Centric Mindset And Be Dedicated To Delivering The Highest Level Of Support To Clients, Even In Challenging Situations.
Troubleshooting
Communication
Time Management
Coaching
Team Management
Multitasking
Problem Solving
Leadership
Conflict Resolution
customer service
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Team Lead - Service Desk in New York, NY, USA is between $54,000 and $78,000 per year. This range may vary depending on the specific company, experience level, and additional skills and qualifications of the individual.
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Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day.
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