We are looking for an organized and analytical Problem Management Coordinator to join our team at Bloomberg! As the Problem Management Coordinator, you will be a key member of our team, responsible for helping ensure that our IT systems are running in optimal condition and that issues are identified and resolved quickly. The ideal candidate for this role will have a strong understanding of IT operations and a passion for problem-solving.To be successful in this role, you must have a Bachelor’s degree in Computer Science, Information Technology, or a related field. You should also have experience with software development, IT operations, and troubleshooting. Furthermore, you must have excellent communication and customer service skills, and be comfortable working in a fast-paced and ever-changing environment. If this sounds like the perfect role for you, we'd love to hear from you!
Responsibilities:
- Monitor and analyze system performance to identify and resolve any potential technical issues.
- Work with the IT team to develop strategies for improving system performance.
- Respond to customer inquiries and provide technical support as needed.
- Develop and document procedures for problem management.
- Track and report on system performance metrics.
- Troubleshoot and diagnose system issues and develop solutions to resolve problems.
- Stay up-to-date on new technologies and trends in the IT industry.
- Monitor system security to ensure that all data is secure and protected.
- Provide training to users on how to use IT systems and applications.
- Liaise with vendors and suppliers to ensure timely delivery of IT resources.
Strong Problem Solving And Analytical Skills
Excellent Verbal And Written Communication Skills
Proficient In Microsoft Office Applications
Ability To Work With Minimal Supervision
Experience In Working With It Service Management Tools
Knowledge Of Itil And Other Industry Best Practices
Ability To Multi-Task And Manage Competing Priorities
Proven Ability To Develop And Document Processes And Procedures
Documentation
Risk Management
Research
Change Management
Strategic Planning
Vendor Management
Troubleshooting
Communication
Scheduling
Problem Solving
Conflict Resolution
Reporting
Analytics
Process optimization
System troubleshooting
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Problem Management Coordinator in London, UK is between £27,000 and £45,000 per year. Salaries typically start from £21,750 and go up to £55,000. Factors such as experience, qualifications, and employer can affect the salary range.
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Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day.
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