Bloomberg

On-Site Support Specialist

Bloomberg
Zürich, Switzerland
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy individual with a passion for providing exceptional customer service? Look no further, as Bloomberg is seeking an On-Site Support Specialist to join our dynamic team. In this role, you will have the opportunity to utilize your skills and knowledge to provide technical support and troubleshooting for our employees on-site. We are looking for a self-motivated and detail-oriented individual who is able to thrive in a fast-paced and ever-changing environment. If you have a strong background in IT support and a desire to make a positive impact, we want to hear from you.

  1. Provide on-site technical support and troubleshooting for Bloomberg employees.
  2. Utilize knowledge and skills to effectively resolve technical issues and provide solutions in a timely manner.
  3. Maintain a high level of customer service and professionalism when interacting with employees.
  4. Stay updated on latest technologies and tools used by Bloomberg to provide efficient support.
  5. Act as a point of contact for all on-site technical support needs and escalate issues as needed.
  6. Collaborate with other IT teams to implement and maintain IT infrastructure and systems.
  7. Monitor and track support requests to ensure timely resolution and provide regular updates to employees.
  8. Train employees on using new technology and applications as needed.
  9. Document and maintain records of technical support requests and resolutions.
  10. Continuously look for ways to improve processes and provide suggestions for enhancing the overall IT support experience.
  11. Adhere to company policies and procedures while handling technical support requests.
  12. Maintain a positive and professional demeanor when dealing with challenging situations.
  13. Communicate effectively with team members and other departments to ensure smooth operation and resolution of technical issues.
  14. Be available for after-hours support and participate in on-call rotations as needed.
  15. Keep up-to-date with industry trends and best practices in technical support.
Where is this job?
This job is located at Zürich, Switzerland
Job Qualifications

  • Technical Expertise: A Strong Understanding Of Computer Systems, Networks, And Software Is Essential For An On-Site Support Specialist At Bloomberg. This Includes Knowledge Of Operating Systems, Hardware Components, And Troubleshooting Techniques.

  • Communication Skills: As An On-Site Support Specialist, You Will Be Interacting With Both Technical And Non-Technical Individuals On A Daily Basis. Strong Communication Skills, Both Verbal And Written, Are Crucial For Effectively Explaining Technical Issues And Solutions To Users.

  • Customer Service Orientation: Providing Exceptional Customer Service Is A Top Priority For Bloomberg. On-Site Support Specialists Must Be Able To Handle Challenging Situations With Patience And Professionalism, While Maintaining A Focus On Resolving Technical Issues For Clients.

  • Time Management And Prioritization: The Ability To Prioritize Tasks And Manage Time Effectively Is Essential For An On-Site Support Specialist. With A Fast-Paced Work Environment And Multiple Support Requests, It Is Important To Be Able To Organize And Prioritize Tasks To Meet Deadlines And Ensure Timely Resolution Of Issues.

  • Problem-Solving Skills: On-Site Support Specialists Must Have Strong Problem-Solving Skills To Identify And Resolve Technical Issues In A Timely Manner. This Includes The Ability To Think Critically, Troubleshoot Complex Problems, And Come Up With Creative Solutions To Technical Challenges.

Required Skills

  • Communication Skills

  • Time Management

  • customer service

  • network management

  • Teamwork

  • Problem-Solving

  • Software Installation

  • Technical Troubleshooting

  • Remote Support

  • System Maintenance

  • Hardware Repair

  • Multit

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a On-Site Support Specialist in Zürich, Switzerland is between CHF 80,000 and CHF 120,000 per year. However, this can vary depending on the specific company, experience level, and job responsibilities. Some companies may offer higher salaries for On-Site Support Specialists with specialized skills or certifications.

Additional Information
Bloomberg is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesGerman
Job PostedApril 22nd, 2025
Apply BeforeJuly 20th, 2025
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About Bloomberg

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day.

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