Customer Support Representative

Are you a customer-focused problem solver with a passion for providing exceptional service? Look no further! Bloomberg is seeking a highly motivated Customer Support Representative to join our dynamic team. As a valued member of our customer support department, you will have the opportunity to utilize your strong communication skills and technical expertise to assist our clients with any inquiries or issues they may have. We are looking for individuals who are driven, detail-oriented, and possess a deep understanding of our products and services. If you are ready to take on a challenging yet rewarding role, we want to hear from you!

1. Provide exceptional customer service to clients by addressing their inquiries and concerns promptly and effectively.
2. Utilize strong communication skills to clearly and concisely explain technical concepts and troubleshoot issues.
3. Maintain a deep understanding of Bloomberg's products and services in order to provide accurate and comprehensive support to clients.
4. Act as a liaison between clients and internal teams, effectively communicating feedback and escalating issues when necessary.
5. Proactively identify and resolve potential issues or challenges faced by clients, ensuring a positive overall experience.
6. Document all client interactions and resolutions accurately and thoroughly in our systems.
7. Continuously strive to improve processes and procedures to enhance the overall customer support experience.
8. Stay up-to-date on industry trends and developments to effectively support clients and provide relevant insights.
9. Collaborate with team members and other departments to share knowledge and resources, and contribute to a positive team environment.
10. Take ownership of client issues and follow through to ensure timely and satisfactory resolution.
11. Meet and exceed individual and team performance targets and metrics.
12. Attend training sessions and maintain a strong understanding of new and existing products and services.
13. Remain professional and courteous at all times, maintaining Bloomberg's reputation for exceptional customer service.

According to JobzMall, the average salary range for a Customer Support Representative in New York, NY, USA is $37,000-$55,000 per year. However, this can vary depending on factors such as experience, education, and industry. Some companies may also offer additional benefits such as bonuses and commission.

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day.