Client Services Engineer

Welcome to Bloomberg! We are a global financial technology company that provides data, analytics, and news to the world's leading businesses and financial professionals. As a Client Services Engineer, you will be an integral part of our Client Services team, responsible for providing technical support and troubleshooting for our clients. We are looking for a highly motivated and customer-focused individual with a strong technical background and excellent communication skills to join our team. If you are passionate about delivering exceptional service and thrive in a fast-paced, dynamic environment, then we want to hear from you!

1. Provide technical support to clients using Bloomberg products and services.
2. Troubleshoot and resolve technical issues reported by clients in a timely and efficient manner.
3. Serve as a primary point of contact for clients, building and maintaining strong relationships to ensure a high level of customer satisfaction.
4. Collaborate with other departments, such as Sales and Product Development, to address client needs and identify areas for improvement.
5. Conduct product demonstrations and trainings for clients to enhance their understanding and usage of Bloomberg products.
6. Maintain up-to-date knowledge of Bloomberg products and industry trends to effectively support clients.
7. Document and communicate technical issues and resolutions to clients and internal teams.
8. Proactively identify and address potential technical problems or areas for improvement in client systems.
9. Participate in on-call rotation to provide after-hours technical support to clients.
10. Contribute to the development and improvement of internal processes and tools to enhance the overall client experience.
11. Stay updated on the latest technologies and industry developments to continuously improve technical skills and knowledge.
12. Adhere to company policies and procedures, including data privacy and security guidelines.
13. Uphold a professional and positive attitude while working with clients, colleagues, and management.
14. Manage and prioritize multiple tasks and projects effectively to meet client needs and deadlines.
15. Provide exceptional service and support to ensure client retention and satisfaction.

According to JobzMall, the average salary range for a Client Services Engineer in New York, NY, USA is between $70,000 and $100,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries and additional benefits for more experienced or specialized Client Services Engineers. Additionally, factors such as the cost of living in New York City may also impact the salary range for this position.

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day.