Bloomberg Technical Support

At Bloomberg, we are seeking highly motivated and technically skilled individuals to join our team as Technical Support Specialists. Our company prides itself on being at the forefront of the financial technology industry and we are looking for individuals who are passionate about providing exceptional technical support to our clients. As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our products and services, while also providing top-notch customer service. If you are a problem solver, have a strong understanding of technology, and thrive in a fast-paced environment, then we want to hear from you!

1. Provide exceptional technical support to clients using Bloomberg products and services.
2. Troubleshoot and resolve technical issues reported by clients in a timely and efficient manner.
3. Communicate effectively with clients to understand their technical needs and concerns.
4. Collaborate with cross-functional teams to resolve complex technical problems.
5. Stay up-to-date on the latest technology trends and advancements in the financial industry.
6. Continuously seek ways to improve and streamline technical support processes.
7. Maintain accurate and detailed records of client interactions and resolutions.
8. Conduct training sessions for clients on how to use Bloomberg products and services.
9. Act as a point of contact for escalated technical issues and provide timely updates to clients.
10. Develop and maintain technical documentation and knowledge base for troubleshooting purposes.
11. Participate in on-call rotation to provide after-hours technical support when necessary.
12. Proactively identify and address potential technical issues before they impact clients.
13. Monitor system performance and escalate any issues to the appropriate teams.
14. Provide excellent customer service by demonstrating empathy and professionalism in all interactions.
15. Adhere to company policies and procedures to ensure the security and confidentiality of client information.

According to JobzMall, the average salary range for a Bloomberg Technical Support in Singapore is between SGD 50,000 - SGD 70,000 per year. This may vary depending on factors such as experience, skills, and job location.

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day.