Voice Analyst

At BJC HealthCare, we are looking for a Voice Analyst to join our growing team. We are seeking a qualified candidate who is passionate about providing innovative solutions to complex issues, has excellent communication skills, and is highly motivated. As a Voice Analyst, you will be responsible for analyzing customer interactions, identifying patterns, and developing solutions to improve our products.To be successful in this role, you must have a Bachelor's degree in a relevant field, such as computer science, business analytics, or statistics. In addition, you must have a minimum of two years of experience in data analysis and customer service. Strong problem-solving skills and a customer-focused mindset are also necessary.At BJC HealthCare, we value collaboration and a commitment to excellence. We are looking for an individual who is driven, creative, and eager to make a positive impact on our team. If this sounds like you, then we’d love to hear from you!

Responsibilities:

1. Analyze customer interactions to identify patterns and underlying issues.
2. Develop solutions to improve products and services based on customer feedback.
3. Collaborate with other team members to ensure successful implementation of solutions.
4. Create and maintain data sets for analysis.
5. Monitor customer service levels and provide feedback to improve customer experience.
6. Regularly review customer service policies and procedures to ensure compliance.
7. Maintain knowledge of current industry trends and best practices related to customer service.
8. Establish and maintain positive relationships with customers.
9. Provide technical support and troubleshooting assistance as needed.
10. Manage customer inquiries in a timely and professional manner.

According to JobzMall, the average salary range for a Voice Analyst in St. Louis, MO, USA is $48,039 to $77,712 per year. The salary range varies depending on the individual's experience, qualifications, and skills.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.