Sr IT Service Ops Analyst

Are you an experienced and highly skilled IT professional looking for a new challenge? Look no further! BJC HealthCare is seeking a Senior IT Service Operations Analyst to join our dynamic team. As a leader in the healthcare industry, BJC HealthCare is committed to providing exceptional service to our patients and employees alike. We are looking for a dedicated individual who is passionate about technology and has a strong background in IT service operations. If you have a knack for problem-solving, excellent communication skills, and a drive for continuous improvement, we want you on our team. Join us in making a positive impact on the lives of those we serve.

1. Oversee the day-to-day operations of IT services, ensuring smooth and efficient delivery to all departments within BJC HealthCare.
2. Analyze and assess existing IT service processes and procedures, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.
3. Serve as a subject matter expert for IT service operations, providing guidance and support to team members and other departments as needed.
4. Develop and maintain IT service level agreements (SLAs) to ensure timely and high-quality delivery of IT services to internal and external stakeholders.
5. Monitor IT service performance metrics and provide regular reports to leadership, identifying trends and making recommendations for improvement.
6. Collaborate with cross-functional teams to identify and resolve IT service issues, ensuring minimal disruption to business operations.
7. Stay up-to-date with industry trends and best practices in IT service operations, continuously seeking opportunities for innovation and improvement.
8. Lead and mentor junior IT service operations analysts, providing guidance and support to help them develop their skills and advance their careers.
9. Develop and maintain relationships with external vendors and service providers to ensure the timely resolution of IT service issues.
10. Serve as a liaison between IT and other departments within BJC HealthCare, facilitating communication and collaboration to ensure the best possible service delivery.
11. Participate in on-call rotation and provide after-hours support as needed to ensure the availability of critical IT services.
12. Continuously monitor and evaluate the effectiveness of IT service operations processes, identifying areas for improvement and implementing changes to optimize performance.

According to JobzMall, the average salary range for a Sr IT Service Ops Analyst in St. Louis, MO, USA is between $75,000 and $95,000 per year. This can vary depending on factors such as the specific company, the candidate's level of experience, and their skills and qualifications.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.