Patient Service Representative - Neurology
Are you a compassionate and detail-oriented individual looking for a meaningful career in healthcare? Look no further! BJC HealthCare is currently seeking a Patient Service Representative for our Neurology department. In this role, you will play a crucial part in ensuring our patients receive exceptional care by providing administrative and customer service support. We are seeking a candidate with excellent communication skills, a strong attention to detail, and a passion for helping others. If you are a dedicated and driven individual with a desire to make a positive impact in the lives of others, we encourage you to apply for this exciting opportunity.
- Greet and welcome patients in a friendly and professional manner.
- Schedule and confirm patient appointments, ensuring accuracy and efficiency.
- Collect and verify patient information, such as personal and insurance details.
- Maintain patient records and ensure they are up-to-date and accurate.
- Answer phone calls and respond to inquiries from patients and their families.
- Assist patients with completing necessary forms and paperwork.
- Process and file insurance claims and handle billing inquiries.
- Collaborate with healthcare providers to ensure a seamless patient care experience.
- Keep track of office supplies and order as needed.
- Ensure confidentiality and security of patient information.
- Handle and resolve any patient complaints or concerns in a timely and professional manner.
- Attend staff meetings and training sessions to stay updated on policies and procedures.
- Adhere to HIPAA regulations and maintain compliance with all healthcare laws and regulations.
- Work closely with other administrative staff to ensure smooth operations and coverage.
- Continuously strive to provide exceptional customer service to patients and their families.
High School Diploma Or Equivalent: A Minimum Of A High School Diploma Or Equivalent Is Typically Required For A Patient Service Representative - Neurology Position At Bjc Healthcare. This Ensures That The Individual Has A Basic Level Of Education And Understanding Of Medical Terminology.
Previous Experience In A Healthcare Setting: Candidates With Previous Experience In A Healthcare Setting, Such As A Hospital Or Medical Office, Will Be Preferred For This Position. This Experience Can Demonstrate The Ability To Handle Patient Interactions, Understand Medical Procedures, And Navigate Electronic Medical Records.
Knowledge Of Neurology: A Strong Understanding Of Neurology And Common Neurological Conditions Is Essential For A Patient Service Representative In This Department. This Knowledge Will Allow The Representative To Better Understand Patient Needs And Communicate Effectively With Medical Staff.
Excellent Communication And Customer Service Skills: As A Patient Service Representative, The Individual Will Be Responsible For Interacting With Patients, Their Families, And Medical Staff On A Daily Basis. Therefore, Strong Communication And Customer Service Skills Are Crucial To Ensure A Positive And Efficient Experience For All Parties Involved.
Detail-Oriented And Organized: The Role Of A Patient Service Representative - Neurology Requires A High Level Of Attention To Detail And Organization. This Includes Accurately Collecting And Entering Patient Information, Scheduling Appointments, And Maintaining Patient Records. Strong Organizational Skills Are Essential To Ensure Smooth And Efficient Operations In The Neurology Department.
Communication Skills
Time Management
Multitasking
Attention to detail
Billing
Patient care
appointment scheduling
Problem-Solving
Medical Records
Insurance Verification
Electronic Health Records
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Patient Service Representative - Neurology in St. Louis, MO, USA is $30,000 to $45,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities. Some individuals in this role may earn more or less than this range.
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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.
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