Patient Service Representative
We are seeking a motivated and compassionate individual to join our team as a Patient Service Representative at BJC HealthCare. As a Patient Service Representative, you will have the opportunity to make a positive impact on the lives of our patients by providing exceptional customer service and support. Our ideal candidate is dedicated to helping others, possesses excellent communication skills, and is able to thrive in a fast-paced healthcare environment. If you are looking for a rewarding career in healthcare, we encourage you to apply for this position.
- Greeting patients and visitors with a friendly and welcoming attitude.
- Scheduling appointments and managing patient schedules accurately and efficiently.
- Providing exceptional customer service by answering phone calls and addressing patient inquiries in a timely and professional manner.
- Keeping patient records and information confidential and secure.
- Checking patients in and out for appointments and verifying insurance information.
- Coordinating with healthcare providers to ensure timely and accurate delivery of patient care.
- Assisting patients with completing necessary paperwork and forms.
- Collecting and processing payments for services rendered.
- Maintaining a clean and organized front desk area.
- Collaborating with other team members to ensure smooth and efficient operations.
- Demonstrating a strong understanding of healthcare policies and procedures.
- Handling patient complaints and concerns with empathy and professionalism.
- Constantly striving to improve patient satisfaction and experience.
- Adhering to all HIPAA regulations and maintaining patient confidentiality.
- Participating in ongoing training and development opportunities to stay updated on industry standards and best practices.
Excellent Communication Skills: A Patient Service Representative Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Healthcare Providers, And Colleagues.
Customer Service Experience: Previous Experience In A Customer Service Role Is An Essential Qualification For This Job. A Patient Service Representative Must Be Able To Handle Patient Inquiries, Complaints, And Requests In A Professional And Compassionate Manner.
Knowledge Of Healthcare Practices: A Thorough Understanding Of Healthcare Practices And Procedures Is Necessary To Accurately Schedule Appointments, Verify Insurance Coverage, And Answer Patient Questions Related To Medical Services.
Proficiency In Electronic Medical Record Systems: Bjc Healthcare Utilizes Electronic Medical Record Systems To Maintain Patient Records, Schedule Appointments, And Process Payments. A Patient Service Representative Should Be Comfortable Using These Systems And Have A Basic Understanding Of Medical Terminology.
Detail-Oriented And Organizational Skills: This Role Requires A High Level Of Attention To Detail To Accurately Process Patient Information And Maintain Records. Strong Organizational Skills Are Also Necessary To Manage A High Volume Of Patient Appointments And Inquiries.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Computer proficiency
Teamwork
Empathy
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Patient Service Representative in St. Louis, MO, USA is between $27,000 and $45,000 per year. This range can vary depending on factors such as experience, education, and the specific employer. Additional factors such as bonuses, benefits, and overtime pay may also impact the salary range.
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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.
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