Patient Navigator

Welcome to BJC HealthCare, where our mission is to improve the health and well-being of our communities through compassionate and exceptional care. We are currently seeking a dedicated and empathetic individual to join our team as a Patient Navigator. In this role, you will play a crucial role in guiding and supporting patients through their healthcare journey. Your compassion, communication skills, and attention to detail will be instrumental in ensuring our patients receive the best possible care. If you are a caring and driven individual with a background in healthcare, we encourage you to apply for this rewarding opportunity.

1. Greet and welcome patients to BJC HealthCare with a warm and empathetic attitude.
2. Provide exceptional customer service to patients by being attentive, compassionate, and responsive to their needs.
3. Act as a liaison between patients and healthcare providers, ensuring effective communication and understanding of treatment plans.
4. Guide and support patients through the healthcare system, addressing any concerns or questions they may have.
5. Schedule and coordinate appointments, procedures, and follow-up care for patients.
6. Maintain accurate and up-to-date patient records, including medical history, treatment plans, and financial information.
7. Collaborate with other healthcare professionals to ensure a seamless and efficient patient experience.
8. Assist patients with insurance and billing inquiries, providing resources and guidance as needed.
9. Educate patients on their health conditions and treatment options, promoting self-management and wellness.
10. Continuously evaluate and improve patient navigation processes to enhance the overall patient experience.
11. Maintain strict confidentiality in accordance with HIPAA regulations.
12. Uphold BJC HealthCare's mission and values in all interactions with patients, colleagues, and the community.
13. Stay updated on industry trends and best practices in patient navigation to provide the highest level of care to patients.
14. Participate in training and development opportunities to enhance skills and knowledge.
15. Adhere to all policies and procedures of BJC HealthCare to ensure compliance and a safe work environment.

According to JobzMall, the average salary range for a Patient Navigator in St. Louis, MO, USA is between $38,000 and $59,000 per year. However, this may vary depending on factors such as the size and type of healthcare organization, level of experience, and additional certifications or qualifications.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.