Patient Access Representative

Are you an organized and warm individual who is committed to delivering excellent customer service? BJC HealthCare is looking for a Patient Access Representative who can provide top-notch service to all patients and guests. This position requires a highly detail-oriented individual with excellent communication skills and the ability to work in a fast-paced environment. If you are up for the challenge and have the qualifications we seek, then we invite you to apply! The Patient Access Representative is responsible for providing a positive first impression to all patients, visitors, and guests by providing exceptional customer service. The successful candidate will have a friendly and professional demeanor, the ability to listen and respond to patient inquiries, and an exceptional attention to detail.Required Qualifications:• High school diploma or equivalent• Minimum of two years of customer service experience• Working knowledge of medical terminology• Ability to maintain confidentiality of patient information• Strong interpersonal and communication skills• Ability to work independently and as part of a team

Responsibilities of a Patient Access Representative:

• Greet patients and visitors in a professional and friendly manner • Answer patient inquiries and provide information as needed • Manage patient registration processes accurately and efficiently • Ensure that all patient information is kept confidential in accordance with HIPAA regulations • Process patient payments and verify insurance coverage • Verify patient eligibility for services and provide coverage information as needed • Schedule appointments and coordinate with other departments, if necessary • Monitor patient satisfaction and respond to complaints in a timely manner • Provide exceptional customer service and maintain a positive attitude while working • Maintain knowledge of medical terminology and stay up to date with changes in the field • Assist in other duties as needed

According to JobzMall, the average salary range for a Patient Access Representative in Belleville, IL, USA is $29,835 - $43,903 per year. The salary will depend on the experience and qualifications of the individual, as well as the type of employer.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.