Guest Relations Desk Representative
Welcome to BJC HealthCare, where we are dedicated to improving the health and well-being of our patients and communities. We are currently seeking a Guest Relations Desk Representative to join our team and serve as the first point of contact for our guests. As a representative, you will play a vital role in providing exceptional customer service and creating a welcoming and positive experience for all who enter our facilities. If you have a passion for helping others and possess excellent communication and problem-solving skills, we invite you to apply for this exciting opportunity.
- Greet and welcome guests with a warm and friendly demeanor.
- Serve as the first point of contact for all guests entering our facilities.
- Provide exceptional customer service by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner.
- Maintain a comprehensive understanding of all BJC HealthCare facilities, services, and policies to effectively assist guests.
- Handle guest complaints and escalate issues as necessary to ensure guest satisfaction.
- Coordinate with various departments to fulfill guest requests and ensure a smooth and efficient visit.
- Maintain the cleanliness and organization of the guest relations desk and surrounding area.
- Keep accurate records of guest interactions and maintain confidentiality of sensitive information.
- Communicate important updates, announcements, and changes to guests and staff.
- Collaborate with team members to identify and implement ways to improve the guest experience.
- Attend trainings and meetings to stay updated on company policies and procedures.
- Follow safety protocols and ensure a safe environment for guests and staff.
- Assist with other tasks and duties as assigned by management.
Excellent Communication Skills: A Guest Relations Desk Representative At Bjc Healthcare Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Interact With Guests, Patients, And Staff Members.
Customer Service Experience: This Role Requires Previous Experience In A Customer-Facing Role, As The Guest Relations Desk Representative Will Be Responsible For Addressing Guest Inquiries And Needs In A Professional And Efficient Manner.
Attention To Detail: The Ability To Pay Close Attention To Detail Is Essential For This Position, As The Guest Relations Desk Representative Will Be Responsible For Accurately Maintaining Guest Records And Managing Reservation Schedules.
Problem-Solving Skills: Bjc Healthcare Values Individuals Who Are Able To Think Critically And Quickly Resolve Issues That May Arise At The Guest Relations Desk. The Ideal Candidate Will Have A Proven Track Record Of Finding Solutions To Complex Problems.
Team Player Mentality: As Part Of A Larger Healthcare Team, The Guest Relations Desk Representative Must Be A Team Player, Able To Work Collaboratively With Other Staff Members To Ensure A Positive Guest Experience And Efficient Operations.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Conflict Resolution
customer service
Teamwork
Empathy
Problem-Solving
Flexibility
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Guest Relations Desk Representative in St. Louis, MO, USA is between $34,000 and $44,000 per year. However, this can vary depending on factors such as the specific company, the candidate's experience and qualifications, and the location within St. Louis.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started