Customer Service Analyst

Are you a compassionate and detail-oriented individual looking for a meaningful career in the healthcare industry? BJC HealthCare is seeking a highly motivated Customer Service Analyst to join our team and provide exceptional support to our patients and their families. In this role, you will play a vital part in ensuring that our patients receive the best possible care and experience throughout their journey with us. We are looking for someone with excellent communication skills, a strong attention to detail, and a passion for helping others. If you are dedicated to making a positive impact in the lives of others, we would love for you to join our team at BJC HealthCare.

1. Provide exceptional customer service to patients and their families, ensuring a positive and caring experience.
2. Utilize strong communication skills to effectively interact with patients, family members, and healthcare professionals.
3. Maintain a high level of attention to detail in all tasks and duties, ensuring accuracy and completeness in patient records and information.
4. Serve as a liaison between patients, healthcare providers, and insurance companies to ensure efficient and effective communication and resolution of issues.
5. Continuously monitor and analyze customer service processes and procedures, identifying areas for improvement and implementing solutions to enhance the patient experience.
6. Stay up-to-date on healthcare regulations and policies to ensure compliance in all customer service interactions.
7. Collaborate with other departments within the organization to provide coordinated and comprehensive care to patients.
8. Utilize empathy and compassion when interacting with patients and their families, understanding their unique needs and providing support and guidance.
9. Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
10. Demonstrate a strong commitment to the mission and values of BJC HealthCare, promoting a culture of excellence and patient-centered care.

According to JobzMall, the average salary range for a Customer Service Analyst in St. Louis, MO, USA is between $41,000 and $57,000 per year. This range can vary depending on factors such as experience, education, and the specific industry or company the analyst works for. Some companies may offer higher salaries or additional benefits for this position.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.