Call Center-Interpreter

Welcome to BJC HealthCare, where we are dedicated to providing exceptional care to our diverse community. As a Call Center-Interpreter, you will play a crucial role in facilitating effective communication between our patients and healthcare providers. We are seeking a highly skilled and compassionate individual who is fluent in both English and at least one other language. If you have excellent communication skills, a strong understanding of medical terminology, and a passion for helping others, we invite you to apply for this important position at BJC HealthCare.

1. Serve as a primary point of contact for patients and healthcare providers by answering incoming calls and providing interpretation services in a timely and professional manner.
2. Facilitate effective communication between patients and healthcare providers by accurately interpreting and relaying information in both English and at least one other language.
3. Utilize strong communication skills to effectively convey medical terminology and complex information to patients and healthcare providers.
4. Maintain a high level of professionalism and compassion while interacting with patients and healthcare providers from diverse backgrounds.
5. Demonstrate a strong understanding of cultural nuances and sensitivities in order to provide culturally competent interpretation services.
6. Keep accurate and detailed records of all interactions and calls, including any important medical information or concerns.
7. Collaborate with other members of the healthcare team to ensure seamless communication and coordination of care for patients with limited English proficiency.
8. Stay updated on medical terminology and language proficiency in order to provide accurate and up-to-date interpretation services.
9. Adhere to all HIPAA regulations and maintain patient confidentiality at all times.
10. Take on additional responsibilities or assist with other tasks as needed to support the call center and the healthcare team.

According to JobzMall, the average salary range for a Call Center-Interpreter in St. Louis, MO, USA is between $30,000 and $45,000 per year. This can vary depending on the specific job responsibilities, experience, and the company's pay scale. Some call center-interpreter positions may also offer additional benefits such as health insurance, paid time off, and retirement plans.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving metro St. Louis, mid-Missouri and Southern Illinois. In 1993, Barnes-Jewish Inc., an urban, academic medical center affiliated with Washington University School of Medicine; and Christian Health Services, a suburban community hospital network, merge to form BJC Health System.