Technical Support Engineer
This role will provide technical support/service to customers, Sales Representatives, and field personnel regarding company products. The person in this role will analyze problems with an emphasis on hardware and product use to identify problem areas and recommend corrective action. Communicate all aspects of a system operation, assay performance, troubleshooting, and maintenance to customers. Document all customer (internal and external) interactions via CRM software application. Document all issues with products and forward the information or findings to appropriate manufacturing group. Maintain case documentation qualification proficiency.
2-3 years working experience in a laboratory setting (clinical laboratory, research labs, clinical diagnostics or manufacturing industry)
Experience in a Call Center (Customer Service or Technical Services) is a plus.
7-9 years of Bio-Rad product experience and/or significant transferable electro-mechanical/electronics experience
Analytical skills
Conflict Resolution
Troubleshooting skills
Time Management Skills
Strong Customer Service skills
Case documentation
Driven and self-motivated
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Technical Support Engineer in 5500 E 2nd St, Benicia, CA 94510, USA is $54,742 to $83,347 per year. The salary range may vary based on experience, job type, and other factors.
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Bio-Rad is a global leader, with a team of over 7,800 employees and a global network of operations that serves our life science research and clinical diagnostics customers, helping people live longer, healthier lives.
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