Beyond Trust Inc

Technical Support Engineer

Beyond Trust Inc
11695 Johns Creek Pkwy, Duluth, GA 30097, USA
Full-TimeDepends on ExperienceMid-LevelAssociate
Job Description

As a Technical Support Analyst you will be responsible for initially responding to and supporting customers with IT related issues as they deploy, configure, and report incidents with their BeyondTrust products and solutions. Provide 1st level technical support and triage. Process all reported customer incidents in a timely fashion according to Service Level Agreements. Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner. Resolve customer support incidents by providing information, documentation, using teamwork, independent judgement and a variety of internal resources. Document all interaction with customers, including communication and resolutions. Work with Technical Support Engineers to resolve or escalate more complex issues. Actively participate with other Technical Support Analysts in a team-oriented culture and assist other internal groups.

Where is this job?
This job is located at 11695 Johns Creek Pkwy, Duluth, GA 30097, USA
Job Qualifications

  • Must be able to work within a team environment including remote team members

  • Some experience and knowledge of Microsoft OS and IT network administration/support

  • Detail oriented but able to execute efficiently and follow through

Required Skills

  • Troubleshooting skills

  • Record Keeping Skills

  • Time Management Skills

  • Customer support skills

  • Microsoft OS and IT network administration/support

Soft Skills

  • Process Improvement

  • Verbal communication

  • Driven and self-motivated

  • written communication

  • Multi-tasking

  • Detail oriented and highly organized

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in 11695 Johns Creek Pkwy, Duluth, GA 30097, USA is $55,000 - $75,000 per year.

Additional Information
Beyond Trust Inc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 4th, 2021
Apply BeforeJune 21st, 2025
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About Beyond Trust Inc

BeyondTrust is the worldwide leader in Privilege-Centric Security, offering the most seamless and straightforward approach to preventing data breaches related to stolen credentials, hijacked insider accounts, and misused privileges.

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