Director of Implementation Management
Welcome to BetterUp, a leading professional coaching and development platform dedicated to helping individuals and organizations thrive. We are seeking a highly motivated and experienced Director of Implementation Management to join our team and drive the successful implementation of our platform across our global client base.As the Director of Implementation Management, you will play a crucial role in ensuring that our clients receive a seamless and exceptional experience as they onboard and integrate our platform into their organizations. We are looking for a passionate leader who is dedicated to delivering results and has a strong track record of successfully managing complex implementations.If you have a strong background in project management, client relations, and a passion for making a positive impact, then we want to hear from you. Join us in revolutionizing the way individuals and organizations approach professional development and make a meaningful difference in the lives of our clients.
- Oversee the implementation process for all new clients, ensuring a smooth and efficient onboarding experience.
- Develop and maintain a project plan for each client, outlining key milestones, timelines, and deliverables.
- Collaborate with cross-functional teams to ensure all aspects of the implementation process are executed flawlessly.
- Communicate regularly with clients to provide updates on progress, gather feedback, and address any concerns.
- Manage a team of implementation managers, providing guidance and support to ensure successful delivery of client implementations.
- Establish and maintain strong relationships with clients, acting as a trusted advisor and resource throughout the implementation process.
- Identify and anticipate potential roadblocks or challenges during the implementation process and proactively develop solutions to address them.
- Develop and implement best practices and processes for the implementation team to ensure consistency and efficiency.
- Monitor and track key metrics related to implementation success, such as client satisfaction, on-time delivery, and overall project success.
- Stay informed about industry trends and developments, and make recommendations for continuous improvement and innovation within the implementation process.
- Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling services to existing clients.
- Represent the company and its values in all client interactions, consistently delivering a high level of professionalism and quality service.
- Develop and maintain a deep understanding of the BetterUp platform and stay updated on any enhancements or updates.
- Act as a liaison between clients and internal teams, providing feedback and insights to inform product development and improvements.
- Continuously seek ways to improve and streamline the implementation process, while maintaining a strong focus on client satisfaction and success.
Extensive Experience In Implementation Management: A Successful Director Of Implementation Management At Betterup Should Have At Least 7-10 Years Of Experience In Managing Large-Scale Implementation Projects, Preferably In A High-Growth, Technology-Driven Company.
Strong Leadership And Team Management Skills: The Role Requires The Ability To Lead And Motivate A Team Of Implementation Managers And Specialists, As Well As Collaborate Effectively With Cross-Functional Teams.
Proven Track Record Of Driving Successful Implementations: The Ideal Candidate Should Have A Strong Track Record Of Delivering Complex Implementation Projects On Time, Within Budget, And With High Levels Of Client Satisfaction.
Excellent Communication And Relationship Management Skills: As A Director Of Implementation Management, The Ability To Communicate Effectively With Clients, Stakeholders, And Team Members Is Crucial. This Includes The Ability To Build And Maintain Strong Relationships With Clients To Ensure Successful Project Delivery.
Strategic Thinking And Problem-Solving Abilities: The Role Requires The Ability To Think Strategically And Identify Opportunities For Process Improvements And Efficiencies. The Director Of Implementation Management Should Also Have Strong Problem-Solving Skills To Effectively Address Any Challenges That May Arise During The Implementation Process.
Change Management
Process Improvement
Communication Skills
Project Management
Budget management
Strategy development
Team Leadership
Risk assessment
Stakeholder management
Resource allocation
performance tracking
Problem
Communication
Emotional Intelligence
Leadership
Time management
Work ethic
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director of Implementation Management is between $100,000 and $150,000 per year. However, this can vary depending on factors such as location, industry, and the size and success of the company. Directors of Implementation Management may also receive bonuses and additional compensation, such as stock options, which can increase their overall earnings.
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