Customer Success Manager, Global Accounts

Welcome to BetterUp! We are a rapidly growing company that is passionate about helping individuals and organizations reach their full potential. We are currently seeking a highly motivated and experienced Customer Success Manager to join our Global Accounts team. In this role, you will have the opportunity to work with some of the world's most innovative and dynamic companies, helping them achieve success through our cutting-edge coaching and development platform. We are looking for a driven individual who is dedicated to providing exceptional customer service and has a strong track record of building and maintaining relationships with global clients. If you are passionate about making a positive impact and thrive in a fast-paced, constantly evolving environment, then we want to hear from you!

1. Develop and maintain relationships with global clients to ensure their success and satisfaction with BetterUp's coaching and development platform.
2. Serve as the main point of contact for assigned accounts, addressing any questions, concerns, or issues in a timely and professional manner.
3. Onboard new clients and provide ongoing support and guidance throughout their BetterUp experience.
4. Collaborate with cross-functional teams to understand client needs and develop tailored solutions that meet their goals and objectives.
5. Identify and proactively address potential roadblocks or challenges that may impact client satisfaction or retention.
6. Monitor and track client usage and adoption of BetterUp's platform, providing insights and recommendations for improvement.
7. Conduct regular check-ins with clients to gather feedback, assess their satisfaction, and identify opportunities for growth.
8. Stay up-to-date on industry trends and best practices to constantly improve the customer success process.
9. Provide training and support to clients on how to effectively use BetterUp's platform and resources.
10. Maintain accurate and organized records of client interactions and progress using CRM software.
11. Represent BetterUp at industry events and conferences to network and build relationships with potential clients.
12. Collaborate with the sales team to identify and pursue upsell and cross-sell opportunities within assigned accounts.
13. Act as a brand ambassador and advocate for BetterUp's mission and values.
14. Proactively identify and communicate potential risks or issues to the leadership team.
15. Continuously seek out ways to improve and enhance the customer success process to ensure maximum client satisfaction and retention.

According to JobzMall, the average salary range for a Customer Success Manager, Global Accounts is $75,000-$110,000 per year. However, this can vary depending on factors such as the size of the company, location, and level of experience. Some may also receive additional benefits such as bonuses or commissions.

Find personalized leadership development and executive coaching for everyone in your organization. BetterUp offers a mobile career coaching app for modern teams with training for aspiring and new managers.