VOIP Engineer

Equitable Life Building, 120 Broadway, New York, NY 10271, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Better is looking for a VoIP Engineer to support our rapid growth. This person will report to and work strategically with the IT SaaS Manager and Global Head of IT. They will help Better to build and support a best in class call center, and take ownership of all VoIP projects. Being the subject matter expert for all things VoIP. Supporting TalkDesk and Twilio. Supporting SMS ingestion for borrower communications. Providing insight on how we can improve our current WFH experience. Managing relationships with 3rd party vendors. Working with our Infrastructure and Networking teams to monitor and improve all quality. Developing training programs and writing documentation. Serving as an escalation point for our IT Support team. Working closely with our internal engineering teams.

Where is this job?

This job is located at Equitable Life Building, 120 Broadway, New York, NY 10271, USA

Job Qualifications

5 - 10 Years Experience managing a contact center
Experience supporting thousands of users on softphones
Have worked in other high growth environments
Proficient in TalkDesk, Twilio, or an equivalent cloud PBX system

Required Skills

Documentation
Firewalls
Troubleshooting skills
Time Management Skills
VLANs
Basic networking skills
Subnets

Soft Skills

Process Improvement
Verbal communication
Driven and self-motivated
Prioritizing skills
written communication
Multi-tasking

Compensation

According to JobzMall, the average salary range for a VOIP Engineer in Equitable Life Building, 120 Broadway, New York, NY 10271, USA is $60,000 to $85,000 per year.

Additional Information

Better Mortgage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 9th, 2021

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

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