Triage Agent

Are you a problem-solver with excellent communication skills and a passion for customer service? Look no further! Best Buy is seeking a Triage Agent to join our team and provide top-notch support to our valued customers. As a Triage Agent, you will play a critical role in identifying and resolving technical issues, ensuring customer satisfaction, and maintaining the high-quality standards of our company. If you have a strong technical background, a patient and empathetic attitude, and a desire to help others, we want to hear from you!

1. Identify and resolve technical issues: The primary responsibility of the Triage Agent is to troubleshoot and resolve technical issues reported by customers, utilizing their strong technical background and problem-solving skills.
2. Provide excellent customer service: The Triage Agent must possess excellent communication skills and a passion for customer service, ensuring that all interactions with customers are handled professionally, efficiently, and with empathy.
3. Maintain high-quality standards: The Triage Agent is responsible for upholding the high-quality standards of the company, ensuring that all customer inquiries and issues are handled with utmost care and attention.
4. Communicate with customers: The Triage Agent must effectively communicate with customers to gather information, understand their concerns, and provide timely and accurate updates on the status of their technical issues.
5. Collaborate with team members: The Triage Agent will work closely with other team members, including technical support specialists and customer service representatives, to resolve complex technical issues and provide the best possible customer experience.
6. Document and report technical issues: The Triage Agent must accurately document all technical issues and resolutions, providing detailed reports to the appropriate teams and following up on any recurring technical issues.
7. Stay updated on product knowledge: The Triage Agent must stay up-to-date on the latest product knowledge and technical skills to effectively troubleshoot and resolve customer issues.
8. Handle escalations: In cases where issues cannot be resolved at the first level, the Triage Agent must escalate the issue to the appropriate team or supervisor and ensure timely resolution.
9. Ensure customer satisfaction: The Triage Agent must prioritize customer satisfaction and go above and beyond to ensure that all customer inquiries and issues are resolved to their satisfaction.
10. Adhere to company policies and procedures: The Triage Agent must adhere to all company policies and procedures, including privacy and security protocols, while handling customer inquiries and technical issues.

According to JobzMall, the average salary range for a Triage Agent in Greensboro, NC, USA is between $33,000 to $38,000 per year. However, this can vary depending on the specific company, experience level, and other factors.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.