Triage Agent

Are you a tech-savvy individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have a keen eye for detail? If so, Best Buy is seeking a highly-motivated Triage Agent to join our team! As a Triage Agent, you will play a crucial role in ensuring our customers receive timely and accurate resolutions for their technical inquiries. With your knowledge of technology and dedication to delivering top-notch customer support, you will help us maintain our reputation as a leader in the electronics industry. If you have excellent communication skills, a patient and empathetic demeanor, and the ability to prioritize and multitask, we want to hear from you!

1. Handle incoming technical inquiries from customers via phone, email, or chat in a timely and efficient manner.
2. Troubleshoot and resolve technical issues for customers, utilizing knowledge of cutting-edge technology and products.
3. Provide exceptional customer service by actively listening, empathizing, and showing patience and understanding towards customers.
4. Document and track all customer interactions and resolutions in a clear and concise manner.
5. Collaborate with other team members and departments to ensure timely and accurate resolutions for customers.
6. Stay up-to-date on product knowledge and technology advancements to effectively assist customers.
7. Prioritize and manage a high volume of customer inquiries while maintaining a high level of accuracy.
8. Identify and escalate complex or recurring technical issues to appropriate teams for further investigation.
9. Proactively identify opportunities to improve customer experience and provide feedback to management.
10. Adhere to company policies and procedures and maintain confidentiality of customer information.
11. Demonstrate a positive and professional attitude towards customers and team members at all times.
12. Consistently meet or exceed performance metrics and goals set by the company.
13. Continuously seek opportunities for personal and professional development to enhance job performance.

According to JobzMall, the average salary range for a Triage Agent in Reno, NV, USA is between $30,000 and $50,000 per year. This range can vary depending on the specific company, level of experience, and additional skills or certifications. Additionally, factors such as benefits and bonuses may also impact the overall salary for a Triage Agent in Reno.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.